TIMES24 UK is seeking a customer-focused and proactive Duty Manager to support the smooth, safe and efficient operation of our car park sites. You will be responsible for delivering excellent customer service, maintaining high operational standards and ensuring that customers receive a positive experience at every stage of their journey.
Working closely with operational teams, customers, contractors and internal stakeholders, you will help manage day-to-day site activity, resolve issues promptly and ensure that TIMES24 sites remain clean, secure and well presented.
This is a hands-on role suited to an experienced customer service or operations professional who is confident dealing with people, responding to changing priorities and taking ownership of on-site issues.
Key Responsibilities
Manage the day-to-day operation of the car park site, ensuring a safe, efficient and customer-focused service.
Provide a welcoming and professional customer service experience to all visitors and customers.
Respond to customer enquiries, complaints and operational issues in a timely and helpful manner.
Resolve problems effectively, escalating complex issues to the appropriate internal team when required.
Monitor the site to ensure that car park equipment, signage, payment facilities and customer areas are functioning correctly.
Carry out regular site inspections and report maintenance, cleanliness, security or health and safety concerns.
Work with contractors and service providers to support the completion of repairs, maintenance and other site requirements.
Maintain accurate records of incidents, customer feedback, equipment faults and operational activity.
Support the implementation of company procedures, operational standards and health and safety requirements.
Assist with monitoring site performance, occupancy, customer activity and service levels.
Identify opportunities to improve the customer journey and overall site experience.
Work collaboratively with colleagues and operational teams to ensure consistent service delivery.
Represent Times 24 professionally when dealing with customers, suppliers, contractors and other stakeholders.
About You
We're particularly interested in hearing from candidates who have experience in customer service, facilities, retail, hospitality, transport, parking or site operations.
You will be:
Customer-focused, approachable and committed to delivering a high standard of service.
Confident dealing with a wide range of customers and handling challenging situations professionally.
Calm, practical and solution-focused when responding to operational issues.
Organised and able to manage competing priorities in a busy environment.
Comfortable working independently and taking ownership of day-to-day site responsibilities.
A clear and confident communicator with strong interpersonal skills.
Reliable, flexible and willing to support the wider operational team.
Professional in appearance, attitude and conduct.
Skills & Experience
Essential
Previous experience in a customer service, supervisory, duty management or operational role.
Strong customer service and communication skills.
Experience handling customer enquiries, complaints and service-related issues.
Ability to remain calm and professional in challenging situations.
Good organisational skills and attention to detail.
Ability to follow company procedures and health and safety requirements.
Basic computer literacy and the ability to maintain accurate records.
Willingness to work flexibly, including weekends or varied shifts where required.
Highly Desirable
Experience in parking, transport, facilities management, retail, hospitality or another customer-facing operational environment.
Previous experience supervising staff, contractors or site activity.
Knowledge of car park systems, payment equipment or access-control technology.
Experience carrying out site inspections and reporting maintenance or health and safety issues.
Full UK Driving Licence.
What we offer:
Competitive Package: A competitive salary and benefits package.
Reward & Recognition Program: Your efforts won't go unnoticed.
Free or Discounted Parking: Your car deserves a good spot too!
Work-Life Balance: Fantastic work-life balance in a supportive environment.
Continuous Development: Ongoing training, coaching, and development in a helpful and encouraging environment.
Pension Scheme: Employer contribution to your pension scheme.
