About Us
Prep365 is a fast-growing 3PL and Amazon FBA prep centre helping e-commerce brands scale through efficient fulfillment, streamlined operations, and hands-on support. We work closely with our clients to ensure their products move smoothly from supplier to marketplace.
The Role
We’re looking for a highly organised and proactive Customer Support & Operations Coordinator to act as the bridge between our clients and warehouse operations.
This is not just a support role — you’ll play a key part in keeping the business running smoothly, ensuring client requests are handled efficiently, and operations stay aligned.
Key Responsibilities
- Respond to customer enquiries via email, Slack, and other channels
- Process customer requests (inbound shipments, prep instructions, dispatch requests, etc.)
- Manage and support client onboarding, ensuring a smooth setup experience
- Coordinate closely with the warehouse team to ensure accurate and timely operations
- Handle day-to-day admin tasks (data entry, tracking updates, reporting)
- Monitor workflows and flag any delays or issues proactively
- Maintain strong relationships with clients through clear and professional communication
What We’re Looking For
- Strong organisational and multitasking skills
- Excellent written and verbal communication
- Ability to work in a fast-paced environment
- High attention to detail
- Problem-solving mindset with a proactive approach
- Comfortable using Google Sheets, Slack, and general software tools
- Previous experience in customer support, logistics, or e-commerce is a bonus
Why Join Prep365
- Be part of a growing e-commerce and logistics business
- Work closely with ambitious brands and entrepreneurs
- Opportunity to grow into operations or account management roles
- Fast-paced environment with real responsibility
Pay: £14.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
