Shipping & Receiving Operator
Job Description
ACT Entertainment
Department: Production Employment Type: Full-Time
Reports To: Production Leader Location: Margate
tvONE, a division of ACT Entertainment, has shaped the future for sustainable growth! tvONE is a group of multi-skilled team members who manufacture increasingly complex electronic products, some of which are built to order.
Position Summary
This role will be part of a dynamic manufacturing team by shipping and receiving our cutting-edge video and multimedia processing equipment.
Duties & Responsibilities
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Picks customer orders accurately according to pick lists or system instructions.
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Records stock correctly in our MRP system, ensuring bin locations and quantities are updated.
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Packages finished goods safely and appropriately to prevent damage in transit.
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Prepares and completes all required dispatch paperwork, including delivery rides, labels, and shipping documentation.
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Labels and stores received goods in the appropriate warehouse location.
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Arranges courier collections and selects appropriate shipping services based on order requirements; tracks shipments when required.
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Books incoming deliveries into the MRP system promptly and accurately.
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Checks goods against purchase orders, delivery roles, and supplier documentation to confirm quantities; maintains accuracy and error reduction.
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Inspects items for damage, discrepancies, or quality issues and reports any problems.
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Communicates with purchasing, suppliers, or internal teams (Sales Operations and Production) to resolve inaccuracies, issues or delays.
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Maintains a clean, organized dispatch area and follows all health and safety procedures.
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Other duties, as assigned.
Supervisor Responsibilities:
Qualifications, Skills and Abilities:
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Ability to contribute, support and improve team performance by working collaboratively, sharing knowledge and best practices.
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Strong customer focus with a can-do attitude.
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Must have good communication and problem solving skills.
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Strong time management skills.
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Excellent computer literacy skills.
Physical Demands and Working Conditions
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Frequently required to sit.
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Occasionally required to stand.
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Occasionally required to walk.
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Continually required to utilize hand and finger dexterity.
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The employee must be able to lift and/or move up to 25 kg.
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Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
Company Values
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Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
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Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
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Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
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Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
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Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
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Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.
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Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
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Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.
This job description is intended to convey essential functions and requirements of the position. It is not an exhaustive list of duties and may be subject to change based on organizational needs.
