Role Purpose
The Business Administrator plays a key role in supporting operational delivery and customer coordination across Bender Ireland’s service business. The role ensures work is organised, communicated, and processed efficiently, with a strong focus on accuracy, responsiveness, and customer experience. Working closely with engineers, project teams, and commercial colleagues, the role acts as a central point of coordination, helping to ensure service activity, project support, and administrative processes are delivered to a high standard.
Key Responsibilities
- Provide day‑to‑day administrative support to the service and operational teams.
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Act as a point of contact for customers, providing clear and timely communication.
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Coordinate service activity, including scheduling engineer visits and responding to call‑outs.
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Plan and organise maintenance and remedial visits, ensuring resources are deployed effectively.
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Prepare and manage customer documentation, including quotes, reports, RAMS, and orders. Issue work orders and support job tracking to ensure work is completed and recorded accurately.
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Liaise with contractors and third parties to arrange servicing and site access requirements.
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Process customer and supplier invoices accurately and in line with agreed timelines.
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Resolve invoice and order queries, escalating issues where required.
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Maintain accurate data and records within CRM systems (e.g. Salesforce).
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Support the administration of service contract renewals, ensuring systems and equipment are captured correctly.
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Work closely with Sales, Projects, Engineering, and Finance teams to coordinate activity and support delivery.
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Respond to general customer enquiries and provide ongoing support throughout service delivery.
- Identify and support improvements in processes, coordination, and ways of working.
What good looks like at Bender UK
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Dedication to supporting customers and colleagues with a responsive and reliable service.
- Excellence in organisation, accuracy, and attention to detail.
- Trust, built through consistent communication and dependable delivery.
- Teamwork in action, working collaboratively across teams and functions.
- A proactive approach to improving coordination, processes, and customer experience.
Skills & Experience
Essential
- Strong organisational and prioritisation skills.
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High attention to detail and accuracy.
- Good communication skills, both written and verbal.
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Ability to manage multiple tasks in a busy environment.
- Confident IT user, including systems and administrative tools.
Desirable
- Experience in an administrative, coordination, or customer service role.
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Experience working in a service, engineering, or operational environment.
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Familiarity with CRM systems (e.g. Salesforce).
- Exposure to invoicing, order processing, or contract administration.
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Basic commercial awareness.
