Scope of Job: To provide a magical experience to the visitor through consistent delivery of excellent customer service and interaction in our venue – The Dark Arts Bar
The Guest Experience Host is responsible for creating an exceptional and entertaining experience for guests while maintaining the smooth operation of front-of-house activities. This role involves engaging with patrons, delivering outstanding customer service, and orchestrating memorable performances or entertainment within the establishment.
Key Objectives:
- To perform and thrive in the role of wizard / witch as a character designed by you and developed in conjunction with our front of house team.
- Ensure that the Guest Experience is the best it can be for all guests.
- Deliver all Dark Arts experiences including Potion making, puzzle boxes, detective evenings and any other event that are added to the Dark Arts venue.
- Deliver a quality, consistent and interactive service to all visitors in line with Operational documents and handbooks.
- This is a diverse role and involves retail and hospitality duties.
- Front of house areas stocked and in a clean, tidy and safe condition throughout the day.
- Assist the management team with daily tasks.
- To respond to all queries and complaints from visitors in a positive and helpful manner.
- To act as an ambassador for the brand.
- To be fully aware of our menu and be able to recommend items / inform customers of contents, allergens etc.
- To assist in front of house duties including taking drink orders, delivering drinks with flair, cleaning and preparing tables as required.
Requirements:
Punctual & reliable team player
- Able to work in a fast-paced environment where you will be responsible for taking orders, checking out customers, cash handling etc. while having a great attitude and providing excellent customer service at all times.
- Relevant experience preferred (restaurant experience/ Host/ Performance/improvised acting)
Benefits: Tips, staff shared gratuity, holiday payment, free soft drinks on shift, Free entry to all our escape rooms and experiences, staff discount on all drinks and food.
Please include a covering letter as to why you would be suitable for this role.
References will be required on receipt of a job offer.
Job Type: Zero hours contract
Pay: £10.00-£12.60 per hour
Benefits:
- Employee discount
- Store discount
Work Location: In person
