Summary:
· Internal IT Management
· Customer Support IT Incidents
· Core Sicon Hub and WebAPI Support
· Customer Module Implementations
· Customer Test Server Management
· Resource planning
Operate as part of a team within the wider Sicon Support function covering the business operating hours of Monday to Friday 09:00 – 17:00
Aims of Role:
· IT Support for the Internal Sicon Team
· Implementation and Maintenance of core IT Infrastructure
· Ownership of internal IT security controls and contribution to wider business security posture.
· Point of contact for IT security audits, assessments, and external security partners.
· Identify opportunities to improve IT systems, tooling, and support processes.
· Drive standardisation and documentation across internal IT and relevant customer technical solutions.
· Assist in the investigation and resolution of IT related issues at customer sites relating or impacting Sicon Modules
· Monitor and Maintain DevOps pipelines
· Customer Support of core Sicon Hub and WebAPI related issues
· Liaison with developers regarding Sicon Hub and WebAPI issues
· Implementation and upgrade of Sicon modules internally and for customers
· Implement, maintain and own Customer Test Servers
· Scheduling and allocating of resource for upgrades and installations, in coordination with the Project Admin team and other requirements as necessary.
· Ensuring correct priority is allocated to cases and escalating to Customer Support Manager where necessary.
· Adhere to defined policies and processes, ensuring the support team provide a consistent and professional service at all times
· Provide a high level of customer service and support at all times
· Maintain a professional and consistent approach in all communications
Share relevant information with colleagues, ensuring they are able to follow up and complete any work undertaken should circumstances required it.
Experience:
Essential-
· 3+ Years experience working within an IT Support/Management environment
· Excellent technical background in a Microsoft Windows environment
· Microsoft 365 / Azure AD
· Windows Server / Networking
Desired-
· 1+ Years experience in TSS Security Control Framework
· 1+ Years experience in a Servicedesk environment
· 1+ Years experience in a Software/Application Support environment
· Experience with MSSQL Server an advantage
· Any technical qualifications relevant to this role (Microsoft certifications would be very advantageous)
· APIs / integrations
The person:
· Confident communicator (both written and oral)
· Motivated, outgoing, organised individual with a structured reliable approach to seeing tasks and duties completed
· Strong work ethic. Able to work on own initiative and support the wider team as necessary.
· Good listening and problem solving skills – a logical thinker with the ability to communicate technical issues to non- technical people
Excellent technical capability across a range of technologies focusing on Microsoft platforms in a large multi-site / network environment.
Pay: £45,000.00-£48,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
