CYPS Mindworks Hub South has an exciting opportunity to join our administration team, providing reception duties for a multidisciplinary team. The Band 2 Reception role will include face-to-face contact with public/young people, client’s families/carers, and other agencies; receiving and dealing with telephone and email enquiries.
For a full list of duties please see the job description. The ideal candidate would be someone who has a passion for providing excellent customer service, is able to coordinate and prioritise work effectively whilst providing excellent support to our teams. You should be able to work autonomously, using initiative whilst being a team player within the administration team. The successful candidate will be competent in using Word, Excel, Outlook and ideally have experience in using electronic patient information systems. You must be comfortable working in a busy environment and able to perform effectively whilst dealing with interruptions. This is a full-time position, 37.5 hours per week.
Short-listed candidates will be invited to attend a two-part interview consisting of a face to face interview and an IT skills test.
This post may close earlier than advertised if sufficient applications have been received.
Please check the job description & person specification document for more information on the requirements for this job.
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
- To deal with any visitors to the reception area in a professional and welcoming manner.
- To ensure incoming and outgoing post and parcel deliveries are dealt with efficiently daily – checking Azalea post box.
- Answer telephone calls and relay any messages in a timely manner.
- Check and book rooms for other team members upon request.
- Scan documents for uploading to patient record system.
- Receive and respond to e-mails in an appropriate manner, forwarding where necessary.
- Administer the appropriate access tools as required.
- Ensure all visitors sign in and out of the relevant visitor book/system
- General administrative tasks such as typing (excluding editing and amending of letters), copying, scanning, printing, laminating etc.
- Provide support to team members in setting up rooms for meetings.
- Update whiteboard daily with room bookings and staff on site.
- Highlight to Supervisor any concerns regarding reception.
- Keep up-to-date with Trust statutory and mandatory training.
- SMS text appointment reminders.
- Group work. Liaise with Supervisor regarding this.
- Your Views Matter – ensuring forms and QR code posters are in all consulting rooms and waiting areas. Handing out and collecting the questionnaires and uploading responses to website.
- Making sure that the Information Folders are up-to-date in each consulting room.
- Stationery monitoring and ordering via SBS.
- Reporting maintenance issues, completing and outcoming on the Maintenance log.
- Telephone call log to maintain and update daily.
