This isn’t just a role about answering phones or managing a diary. It’s about leading the team who create the first—and lasting—impression of our practice, while upholding the standards that have allowed us to serve our community for over 20 years.
As Front of House Manager, you will lead and empower our team of 3–4 receptionists. You will ensure every patient receives a warm, professional, and seamless experience from the moment they contact us.
We believe people don’t change their health through information alone—they change because they feel understood, supported, and confident they are in the right place. That experience starts at the front desk, and this role leads the team that delivers it.
Why Choose Bury Chiropractic?
For over 20 years, we’ve helped the people of Bury move better, live with less pain, and regain confidence in their health. While our practitioners provide exceptional clinical care, a patient's journey begins long before their care starts.
Everything we do is guided by our three core values:
- Purpose: We believe our work matters. Every conversation and interaction is an opportunity to improve someone’s quality of life.
- Trust: Patients turn to us during moments of worry or pain. We earn their trust by being reliable, honest, and compassionate.
- Excellence: We hold ourselves to high standards, take ownership, and continually refine our care—even when no one is watching.
What we offer:
Excellent hourly rate of £15 per hour plus bonuses
Comprehensive individual and team based bonus systems designed to reward excellence (and also have a lot of fun!)
Competitive pension scheme that tells you that this is a role for life, not just a few years
Flexible shift patterns to suit a positive work/life balance
Paid overtime scheme, where you get paid for every minute worked!
Sponsored opportunities to grow and develop, organise and events, embed yourself within the local community
Key Responsibilities
As a hands-on manager at the heart of our busy practice, you will:
- Lead & Support: Manage, coach, and develop a dedicated team of 3–4 receptionists.
- Maintain Standards: Set expectations, hold the team accountable, and ensure exceptional patient communication.
- Manage Operations: Oversee rotas, scheduling systems, and daily processes to ensure smooth centre operations.
- Patient Journey: Welcome patients, explain care plans, pricing, and appointments with confidence (full training provided).
- Recruit & Onboard: Help recruit, train, and integrate new front-of-house team members.
- Problem Solve: Act as the first point of contact for reception queries and handle patient concerns calmly and professionally.
Who We Are Looking For
You do not need previous chiropractic experience—we will fully train you on our profession and clinical systems.
Essential Requirements:
- Proven experience managing or supervising a team in a client-facing environment (Healthcare, Hospitality, Retail Management, Leisure, or Customer Service).
- A strong track record of driving team performance, setting standards, and training staff.
- Excellent communication, organisation, and attention to detail.
- High emotional intelligence, positivity, and the ability to handle challenging situations calmly.
- Alignment with our values of Purpose, Trust, and Excellence.
Working Hours & Flexibility
- Contracted Hours: 30+ hours per week.
- Centre Opening Hours: Monday–Friday (7:30 AM – 7:15 PM) | Saturday (7:30 AM – 2:00 PM).
- Shift Expectations: Shift work including early mornings, evenings, and alternate Saturdays.
- Leadership Flexibility: As manager, you take ownership of your department. While your standard schedule is ~30 hours, flexibility is required to support your team, cover shortages, or resolve operational needs.
Ready to Make a Difference?
Can you lead a team that turns a nervous patient's first visit into a reassuring, life-changing experience? If you take pride in supportive leadership and high standards, we want to hear from you.
Apply today by submitting your CV and a brief cover letter explaining why this role is the right fit for you.
Please Note:
- Previous applicants need not apply.
- We are currently unable to offer visa sponsorship for this position.
Pay: From £15.00 per hour
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
Application question(s):
- Are you able to cover holidays and sickness at short notice ?
- How many hours are you ideally looking for ?
- Which of our core values are you most drawn to?
- Please kindly tell us in 4 sentences or less without using ai why we would be mad not to interview you for this exciting role.
- Please kindly talk us through your managerial experience.
Experience:
- Sales: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
