Annual salary: Competitive Salary & Benefits Package
Key Purpose of Role:
The Jigsaw24 Service Support Agent is the primary point of contact for Jigsaw24’s Starters and Leavers, Hardware Break Fix and Grading Services customers.
Reporting to the Service Support Manager, the Service Support Agent will support our customers with support on their Apple, Android and Windows devices. This will include utilising loan stock, booking courier shipments and ordering new stock from our warehouse.
As a Service Support Agent, you are expected to provide an excellent level of customer service through Phone and E-mail for contracted Service Level Agreement (SLA) alongside providing support for key B2B customers, both new customers onboarding and existing customers.
The Service Support Agent Role is an ideal starting point for your career in IT services, enabling you to learn Jigsaw24’s services and the technical skills that are needed to support them.
Key Duties and Responsibilities:
Skills And Qualities:
Mandatory Requirements of The Job Holder:
Maintain professional standards of quality of work, personal presentation, and personal conduct, always projecting a professional image.
Who are Jigsaw24
We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here
Benefits at Jigsaw24
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here
From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.
