We are currently looking for a confident and friendly F&B Host to join the Food & Beverage team at SCHLOSS Roxburghe Hotel. This is a permanent, full-time position, working 5 nights over 7. You must be available to work mornings, evenings and weekends.
We offer a competitive salary of £13.79 per hour plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
The F&B Host provides the first impression of the guests dining experience, offering a warm welcoming and explaining the Charlie’s experience. The role consists of allocating tables and seating guests and elevating the guest’s experience.
The F&B Host will support the Restaurant Manager in Booking Management, including maintaining Opentable, sending booking confirmation emails and answering all guest Dinner Enquiries.
Your Key Responsibilities:
- You are responsible for the warm welcome and personal care of the guests, as well as a strong and genuine goodbye.
- Allocation of tables for reservations.
- Maintaining Menus, including printing and updating where required
- Taking reservations and recording them onto Res diary correctly.
- Communicating with the kitchen the evening numbers and any dietary requirements.
- Recording on the tills, guest names, special occasions or dietary requirements.
- Taking initiative throughout the guest’s restaurant journey to enhance their overall guest experience.
- Enhance the guest journey throughout the F&B Department, liaising with other Restaurant and Bar Managers, Reservations and Reception
- Manage the Evening/Dinner Guest Communication and Requests
- Promoting a positive working relationship with Reservations and Reception to have the best possible outcome for our guests.
Your Knowledge & Capabilities:
- You have a passion for delivering exceptional guest service
- You have excellent communication skills, both verbal and written, with the ability to communicate effectively with people at all levels
- You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
- You are confident in handling guest feedback and complaints
- You use your initiative and take a practical approach to offering the best guest experience
- You are confident with completing administrative tasks and are proficient in Microsoft Office
Proven Experience/Qualifications:
- Proven 6 months experience within restaurants or luxury hospitality preferred
- Previous high-volume experience is preferred
- Knowledge of Opentable is preferred or experience with equivalent booking platform
Employee Benefits
· 28 days paid holiday, rising to 30 days after 1 year of service (pro-rata)
· Share of staff tips
· 50% discount on food & beverage
· 30% discount in our Pro Shop
· Free meals whilst on shift
· Free golf membership
· Free on-site parking
· Recommend a friend scheme
· Gym membership discount
· Quarterly recognition programme
· Hotel stay discounts with Luxury Scotland
· Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
· Access to exclusive perks, offers, and discounts on our colleague platform
· Telus Health employee assistance program
· Access to wellbeing articles, podcasts, tools and resources
Job Types: Full-time, Permanent
Pay: £13.79 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
