Job description
Hotel Receptionist (Part-Time)
Lazaat Hotel is located to the west of Hull and close to the town of Beverley. We are a busy 43 bedroom hotel offering good quality food & beverage as well as excellent bedroom, conference and event facilities.
https://www.lazaat.com/
As part of our reception department, you will be responsible for delivering excellent guest service and ensuring all enquiries and administrative tasks are completed to a high standard.
The Role
- Creating and confirming reservations for guests; maintaining occupancy levels and ensuring appropriate room allocation.
- Checking guests in and out, preparing invoices and processing payments.
- Cash handling and reconciliation of daily takings.
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and efficient manner.
- Delivering a positive and timely response to guest enquiries - ensuring relevant guest information is directed to the correct department.
The role will be based upon both early (7am – 3pm) and late (3pm – 10pm) shifts & will include weekend work.
Experience in similar roles would be preferred, however not essential as full training will be given.
What we look for
- Excellent communication & customer service skills
- Ability to take ownership of your shift
- Ability to multitask and prioritise effectively
- Ability to work independently and take initiative when needed
- Ability to work well under pressure in a calm and professional manner
Working at Lazaat
- Competitive salary
- 50% staff discount on food & drink in our restaurant
- Discounts on hotel, weddings, events
- Pension plan
- Comprehensive Incentive Scheme
- Full training and opportunity to join our Senior Management team
Job Types: Part-time, Permanent
Pay: From £13.48 per hour
Experience:
- customer service: 1 year (preferred)
Work Location: In person
