About The Palais
The Palais, owned by DHP Family, one of the UK’s most exciting and creative entertainment companies. We’ve been going strong since 1925, offering music funs a fantastic venue to enjoy their favourite bands and dance the night away. We pride ourselves on offering a wide range of events, from themed club nights to hosting legendary acts like The Clash & Thin Lizzy.
Role Overview
The Bar Supervisor will play a key role in the smooth and efficient running of the venue’s bars, cloakroom, and reception areas. Working closely with the venue management team, you will lead by example to ensure excellent customer service, adherence to licensing laws, and the highest standards of cleanliness, stock control, and team performance.
Key Responsibilities
· Supervise bar staff during shifts, ensuring service standards and operational procedures are met.
· Lead bar teams on shift, keeping morale high and motivating staff in a fast-paced environment.
· Oversee cloakroom and reception operations, ensuring smooth service and customer satisfaction.
· Maintain a safe, welcoming, and inclusive environment for customers and staff.
· Handle cashing up, till reconciliations, and accurate record keeping.
· Support stock control processes, including line checks, rotation, and waste management.
· Manage staff breaks around service, ensuring cover is maintained and operations run smoothly.
· Coordinate housekeeping for each service zone, ensuring cleanliness and presentation meet venue standards.
· Uphold licensing laws, health and safety, and venue policies.
· Assist with training, mentoring, and supporting the development of bar and front-of-house team members.
· Act as the point of contact for resolving customer issues and escalating when necessary.
· Support the wider operations of the venue, including club nights, live shows, and private events.
Joining the Family
As an equal opportunities employer, DHP Family is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and DHP Family.
What we offer
· Pension scheme
· Complimentary guestlist to any live entertainment events at any DHP Family premise (depending on availability and management discretion)
· 50% staff discount scheme on drinks to be used at any DHP Family premise
· Seasonal work events funded by the company
· Training & development opportunities
Pay: £13.25 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Flexible schedule
- Sick pay
Experience:
- Bartending: 1 year (preferred)
Work Location: In person
