JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Corporate ReceptionistHours - 40hrs Monday to Friday. Rotating weekly shifts 7am-3pm. 9am-5pm 11am-7pm.
Based - London N1 (Kings Cross Area)
Role Purpose
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
What this job involves
Customer Service:
Greet, assist and direct candidates/new hires/visitors and the general public to the appropriate staff member
Receive, direct and relay telephone, email and other queries
Administration of parking spaces for visitors, employees (where applicable)
Arrange taxis for client staff and visitors as requested
Book onsite meeting rooms and hospitality as per client requests and according to site procedures
HSE, Security & Quality:
Liaise with site managing agent and site security.
Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety
Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
Monitor and maintain office and badge consumables in line within agreed stock levels.
Maintain the security sign-in book
Carry out site induction, for new starters, act as the first line of support for any concerns raised
Understand & actively support JLL’s Quality Management program
Site Operations:
Conduct daily meeting room and office checks as required by Workplace Manager
Prepare & serve hot beverages, layout & clear away catering as required
Manage all the requests on the Facilities helpdesk and liaise with service providers
Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies.
Keep accurate and update records of seating plan
Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business.
Sound like you? To apply you need to be / have:
You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
High attention to detail
Flexible and proactive
Ability to react quickly and decisively when faced with a problem or issue
Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
Able to work off their own initiative and with minimal direction
Strong team player with a commitment to support their colleagues
Exceptionally organised and skilled in multi-tasking
Computer Literate – good understanding and working knowledge of office software.
Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
Proven track record of achievement
An ability to understand problems, its impact and provide resolutions in a timely manner
Feel empowered to take action and resolve issues quickly and thoughtfully
Excellent time management and organisational skills
Ability to work under pressure and to tight deadlines
Additional Requirements
Travel & Site Coverage: Flexibility to travel and cover additional sites occasionally, with expenses paid
Professional Development: Must hold or be willing to upskill in first aid and fire marshal courses (training arranged and paid for by company)
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
