The Operational Lead for the Psychosis Pathway provides day‑to‑day operational leadership and management across adult community mental health services. The post holder works closely with the Service Line Manager and clinical leads to ensure services are safe, effective, high‑quality, and delivered in line with Trust strategy, national standards, and available resources. The role focuses on performance delivery, workforce management, service improvement, and clinical governance across the psychosis pathway.
Provide operational leadership and management across the psychosis pathway.
Support delivery of quality, safety, performance, workforce, and financial objectives.
Manage demand, capacity, patient flow, referrals, and waiting times.
Lead and support service development and improvement initiatives.
Line manage and supervise staff, ensuring compliance with HR and mandatory training requirements.
Work collaboratively with clinical leads, MDTs, and external partners to ensure integrated care delivery.
Ensure effective clinical governance, risk management, and response to incidents and complaints.
Contribute to strategic and annual business planning.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Operational Management
Provide day‑to‑day operational oversight of services within the psychosis pathway.
Monitor and manage performance against agreed targets, reporting on activity, quality, and finance.
Ensure services are delivered within agreed budgets and operational policies.
Represent the Service Line Manager as required.
Leadership and Workforce
Provide clear leadership, line management, supervision, and appraisal for staff.
Support workforce planning, recruitment, development, and retention.
Promote equality, diversity, and inclusion in all aspects of service delivery.
Support staff through performance and capability processes in line with Trust policy.
Service Development and Quality
Lead and contribute to service improvement, transformation, and recovery plans.
Ensure robust clinical governance arrangements are in place and maintained.
Support audits, service evaluations, and quality improvement initiatives.
Ensure learning from incidents, complaints, and audits is embedded into practice.
Communication and Partnership Working
Maintain effective communication with staff, service users, carers, and partner agencies.
Work collaboratively with internal and external stakeholders to deliver seamless pathway care.
