At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
⌚ Hours: 37.5 hours per week (with the occasional Saturday)
- Salary: starting from £25,528.04
We are looking for a motivated and client-focused individual to join our team at our modern, state-of-the-art Treatment Centre in Marston Green. This is a great opportunity to become part of a well-established and supportive team, where you’ll play an important role in delivering an excellent service to our clients.
In this role, you will handle customer enquiries, resolving issues efficiently and providing accurate information. You will work closely with your colleagues to ensure clients receive the best possible experience, while maintaining high standards of service at all times.
There will also be occasions where travel to Dudley (Merry Hill) and other potential new Community Treatment Hubs is required, depending on business needs. In return, you’ll benefit from onsite parking, travel reimbursement for any additional site visits, and the chance to work in a state-of-the-art centre.
For more information on the role, please refer to the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
- Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
- Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
- Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note:
- If you do not upload a CV or Resume, your application will not be considered.
- This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
- We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
