Position Overview:
We have an exciting opportunity for an Accounts Receivable Administrator to join our Finance team here at our Head Office in South Shields. You will support the effective management of Accounts Receivable across all company divisions through the accurate processing, allocation, reconciliation, and control of customer and retail transactions. The role is responsible for maintaining the integrity of customer and retail ledgers, performing end-to-end cash reconciliations across store and ecommerce channels, and ensuring assigned balance sheet accounts are accurately reconciled and controlled. Working collaboratively with internal stakeholders, the postholder will contribute to strong financial controls, accurate reporting, and excellent customer service within a fast-paced, multi-currency environment.
*The role is based at our Head Office in South Shields and the expectation is 4 days in the office and 1 day of homeworking*
Essential Duties and Responsibilities:
Accounts Receivable Management
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Maintain accurate and up-to-date accounts receivable records across all company divisions.
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Allocate customer receipts accurately and promptly across multiple currencies, banking platforms, and control accounts.
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Process credit notes in accordance with company policies and approval procedures.
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Maintain customer master data, including account details, payment terms and credit limits.
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Respond to customer and internal queries, ensuing timely and professional resolution.
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Reconcile customer accounts and investigate discrepancies to maintain ledger accuracy.
Retail & Ecommerce Reconciliations
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Perform end-to-end reconciliations of assigned retail store and ecommerce accounts.
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Reconcile cash, card and alternative payment transactions between POS systems, banking records, payment providers, and Infor M3 ERP system.
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Investigate, resolve, and escalate reconciliation differences in a timely manner.
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Monitor and clear outstanding reconciliation items, ensuring aged balances are appropriately managed.
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Produce and distribute regular reconciliation reports and analysis to Retail and Finance stakeholders.
Balance Sheet Control
- Take ownership of assigned balance sheet accounts, ensuring balances are accurately reconciled and supported.
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Maintain reconciliations for retail-related control accounts, including gift card libraries, store credits, customer vouchers, payment clearing accounts and cash balances.
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Review supporting documentation to validate account balances and ensure compliance with company policies, and financial controls.
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Complete reconciliations within agreed deadlines to support accurate month-end and year-end reporting.
Financial Control & Continuous Improvement
- Support month-end, year-end and audit processes by providing reconciliations, analysis, and supporting documentation.
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Ensure compliance with internal controls, accounting policies, and retail cash-handling procedures.
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Work collaboratively with Retail Operations, Treasury, Credit Control, Customer Services and Finance teams to resolve issues and improve processes.
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Identify opportunities to strengthen controls, improve reconciliations efficiency and enhance reporting accuracy.
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Contribute to the integrity of financial reporting through proactive investigation and resolution of transactional issues.
Skills and Experience:
- Good understanding of Accounts Receivable processes, including cash allocation, customer account reconciliations and credit note processing.
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Experience of performing account reconciliations and investigating discrepancies to resolution.
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Strong IT literacy, including intermediate Microsoft excel (including pivot tables, V-lookup / X-lookups), Outlook, and ERP systems.
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Strong numerical, analytical, and problem-solving skills with the ability to identify and resolve issues effectively.
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Excellent attention to detail and a high level of accuracy when processing and reconciling financial data.
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Ability to analyse larger volumes of transactional data and identify exceptions, trends and anomalies.
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Strong organisational and time management skills, with the ability to prioritise workload and meet deadlines in a fast-paced environment.
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Ability to work independently, take ownership of assigned responsibilities, and exercise sound judgement when escalating issues.
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Excellent communication and interpersonal skills, with the ability to build effective working relationships across Finance, Retail Operations, Customer Services and external stakeholders.
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Understanding of financial controls, balance sheet reconciliations and audit requirements.
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Ability to work under pressure while maintaining accuracy and attention to detail.
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Continuous improvement mindset, with the ability to identify opportunities to enhance processes, controls and reporting.
Benefits:
- Discretionary Company bonus scheme
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Staff discount
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Staff shop
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Healthcare cash plan
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25 days holiday as standard increasing with length of service plus bank holidays
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Access to training and development activities to support your career development
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Free onsite parking
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Subsidised canteen
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Operate hybrid & flexible working
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4pm finish on a Friday
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Wellbeing support
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Refer a friend bonus scheme
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Reward & Recognition program
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Length of Service rewards
Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
