Overview
PBShop is an employee owned ecommerce business supplying books and entertainment products to both wholesale and retail markets.
We have recently entered a new phase of our employee ownership journey and are looking to appoint a new Finance Assistant. This role will report into the Financial Accountant and will increase our Finance resource to help meet the challenges of this new exciting time for the business.
The ideal candidate will be detail-oriented and proactive with the ability to play a crucial role in managing financial records, ensuring compliance with regulations, whilst supporting the overall financial health of the organisation. This position requires strong analytical skills, attention to detail and the ability to work collaboratively within a team.
Supplier Claims – Main Responsibility
- Manage a high volume of supplier claims relating to shortages, damages and overcharges.
- Investigate claims thoroughly using relevant sales orders, purchase orders, invoices, delivery documentation and supplier information.
- Identify and establish the reason for discrepancies and ensure claims are supported by the appropriate evidence.
- Submit claims to suppliers for investigation and approval.
- Liaise with suppliers to follow up outstanding claims and provide any additional information or documentation required.
- Be confident in approaching and liaising with colleagues across other departments to investigate complex, unusual or disputed claims, gathering the additional information and context needed to fully understand and resolve the claim.
- Monitor claims through to resolution, ensuring approved claims are correctly credited.
- Record and maintain accurate claim information and follow up rejected or disputed claims where appropriate.
- Ensure supplier credit notes are received, accurately recorded and allocated to the relevant account.
- Investigate and resolve queries where suppliers deny or partially approve claims.
- Maintain accurate records and ensure outstanding claims are regularly reviewed and progressed.
General Finance Responsibilities
- Assist with the review and reconciliation of supplier statements.
- Assist with the daily import and posting of supplier invoices and credit notes.
- Investigate and resolve supplier invoice discrepancies, liaising with suppliers and internal departments where necessary.
- Post daily sales invoices and credit notes accurately and in a timely manner.
- Post credit card transactions and reconcile credit card statements.
- Provide finance support and assistance to the Customer Care team, helping to resolve financial and account-related queries.
- Maintain the Finance/Accounts email inbox, ensuring queries are dealt with promptly and directed to the appropriate person where necessary.
- Assist with general finance administration and other duties as required by the Finance team.
Requirements
- Previous experience in a finance, accounts or administrative role, ideally within a busy, high-volume environment.
- Strong attention to detail and accuracy, particularly when working with financial information and investigating discrepancies.
- Highly organised with the ability to manage a high volume of claims and finance tasks, prioritising workload effectively.
- Confident investigating issues, asking questions and following discrepancies through to resolution.
- Strong communication skills and the confidence to liaise with suppliers and colleagues across different departments.
- Ability to deal confidently with complex, unusual or disputed claims and gather the information needed to reach a resolution.
- Good numerical skills and the ability to understand and interpret financial information.
- Good Excel and general IT skills.
- Experience working with finance or accounting systems would be advantageous.
- Able to work independently, use initiative and take ownership of tasks while also working effectively as part of a team.
- A professional and proactive approach, with the ability to manage competing priorities and meet deadlines.
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Sick pay
Work Location: In person
