£14.19-£15.14 per hour
Join our Staff Bank
An exciting opportunity has arisen to join the team supporting End User Technology at Great Ormond Street Hospital (GOSH).
The ICT Directorate is responsible for all IT infrastructure and related services at GOSH including IT hardware & software and many clinical and non-clinical IT systems and applications, for example the Imaging suite and Microsoft 365 which encompasses email, Office, SharePoint and Teams.
The ICT End User Technology Team is integral to the smooth running of IT services.
The successful candidates will have a general IT knowledge covering the areas below:
- General customer service, including strong rapport building and communication skills
- Asking probing questions to aid troubleshooting with users that have varying degrees of IT competency
- Use of ITSM tools
- Creating, updating and generally maintaining documentation and the knowledge base
- ITIL knowledge – Overview / Foundation
- Using remote tools to assist with first time / line fixes
If you're eager to grow within a supportive IT environment and develop both technically and professionally, we’d love to hear from you.
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
