Senior IT Infrastructure Consultant (Desktop Support)

Hampshire County Council -
Winchester

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Job details

Permanent
£48,948 - £54,423 a year

Benefits

Company pension

Qualifications

Azure
Technical support
Mentoring
IT
Communication skills
PowerShell
Intune

Full job description

Job Details:

Job Reference: HCC624322

Salary Range: £48,948 - £54,423 per annum, plus Market Supplement of £3,000 per annum (depending on experience and meeting role requirements)

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 13 July 2026

Hampshire County Council is one of the UK’s highest-performing local authorities, delivering vital public services to more than one million residents. Our IT Services Team plays a key role in enabling modern, secure, and reliable technology solutions across the organisation.

We are seeking an experienced and motivated Senior IT Consultant to join our high-performing Desktop Support Team. This is an exciting opportunity for a skilled IT professional to take a leading role in shaping and supporting modern desktop and mobile technologies within a large enterprise environment.

The Role:

As a Senior IT Consultant, you will act as a technical subject matter expert, providing advanced support for complex incidents and driving continuous improvement across device support services. You will contribute to the development and implementation of modern endpoint management solutions while helping to shape technical direction and best practice across IT Services.

The role combines hands-on technical expertise with consultancy, collaboration, and mentoring responsibilities. You will work closely with project teams, service management, and operational support colleagues to ensure services remain secure, efficient, and aligned to evolving organisational needs.

You will also play an important role in supporting and developing less experienced colleagues through mentoring, knowledge sharing, peer reviews, and technical guidance.

What you’ll do:

Provide 3rd line technical support for desktop and mobile technologies
Lead on technical improvements and service development initiatives
Manage and resolve complex technical incidents and problems
Provide technical advice and consultancy to projects and stakeholders
Support the delivery of modern workplace and cloud-based solutions
Promote IT standards, policies, processes, and best practices
Mentor and support junior team members and colleagues

What we’re looking for:

We are looking for a candidate with significant experience in a 3rd line support or senior technical support role, with a strong background in desktop infrastructure and cloud technologies.

You will have proven experience in leading technical initiatives and supporting enterprise endpoint management environments, alongside strong communication and mentoring skills.

You should have demonstrable expertise in the following areas:

Microsoft Azure / Microsoft Intune:
- Windows Autopilot
- Device provisioning and lifecycle management
- Compliance and configuration policies
- Software deployment and application management
- Application Packaging:
- Packaging, deployment, and support of enterprise applications
- PowerShell:
- Automation, scripting, and operational improvement

The successful candidate will be:

Technically strong with excellent problem-solving skills
Passionate about modern workplace technologies
Able to work collaboratively across teams and projects
Confident communicating with both technical and non-technical stakeholders
Committed to continuous improvement and customer service excellence

If you are looking to further develop your career in a collaborative and forward-thinking IT environment, we would be delighted to hear from you.

Why join us?

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

Hampshire County Council offers a pleasant, supportive, and collaborative working environment.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Additional Information:

Senior Infrastructure Consultant Candidate Pack

Vetting Requirements:

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Simon Cleaver, Desktop Manager on [email protected]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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