Fire & Flood Restoration Technician – Water Damage
£27,500–£35,750 per year
Full-time, Permanent
Based from B61 0QY
We are looking for a Fire & Flood Restoration Technician to join our Water Restoration team at DisasterCare East Midlands, based from our Bromsgrove operation.
This vacancy is primarily focused on water damage, escape of water and structural drying.
You will attend homes and properties affected by water damage, establish how far moisture has travelled, take accurate readings, install the right drying equipment and monitor the property until the required drying standard has been achieved.
This is hands-on work, but it is also technical. Good restoration depends on accurate assessment, understanding how buildings and materials behave, choosing the right drying approach and recognising when something needs to change.
If you already work in fire and flood restoration, structural drying or water damage, we would particularly like to hear from you. We are also open to strong practical candidates from related property or trade backgrounds who have the ability and attitude to develop technically.
The role
- Attend domestic and other insured properties affected by escape of water, flooding and related damage.
- Carry out initial inspections and assess the extent and movement of moisture within the property.
- Take accurate air, surface and core moisture readings.
- Produce clear photographs and detailed digital inspection reports.
- Develop and follow appropriate drying plans.
- Install dehumidifiers, air movers and specialist drying systems safely.
- Record moisture readings, environmental conditions and equipment performance.
- Monitor structural drying and adjust the approach as conditions change.
- Carry out authorised strip-out where damaged materials cannot be retained.
- Confirm drying goals have been achieved before equipment is removed.
- Complete accurate digital job records using company systems.
- Explain findings, drying processes, next steps and realistic timescales clearly to policyholders.
- Work within the authorised scope and raise unexpected findings or variations promptly.
- Follow RAMS, COSHH, PPE, manual-handling and lone-working procedures.
- Look after company vehicles and specialist equipment.
- Participate in the on-call rota and support surge or major-loss events where required.
- Support the wider restoration operation when required, including assisting with Fire claims, authorised Strip-Out, Logistics and Contents work as the needs of the business require.
Working hours and flexibility
The core contracted hours are 40 hours per week, normally based around 08:00 to 16:30.
It is important to be clear about what that means in this role. This is not a position where 16:30 automatically means the working day is finished.
Fire and flood restoration is operational field work. Travel, emergency claims, drying installations, changing site conditions and customer needs mean there will be occasions when you need to start earlier, finish later or work additional hours to get the job completed properly.
If you are at a property and essential work still needs to be completed, drying equipment needs to be installed safely, the property needs to be made secure or a proper handover needs to take place, we expect you to take ownership of finishing that work.
Your primary role will be Water Restoration, but you are joining the wider restoration operation. When the needs of the business require it, you will also be expected to assist with Fire claims, authorised Strip-Out, Logistics and Contents work where appropriate.
You will participate in the team's on-call arrangements and support surge and major-loss work when required.
We value people's time and do not expect additional hours for the sake of it. We do, however, need technicians who understand the nature of restoration work and are genuinely flexible when customers and jobs require it.
If you are specifically looking for a role where you will only ever work 08:00 to 16:30, this is unlikely to be the right position for you.
Additional hours will be managed in line with your employment terms and working-time requirements. Where appropriate, a separate voluntary 48-hour Working Time opt-out agreement may also be discussed.
What good looks like
You do not simply install equipment and move on.
You understand what you are trying to dry, why a particular drying method is being used and whether it is working.
Your moisture readings, photographs and reports give a clear and accurate picture of the property.
You recognise when conditions change and take action rather than allowing a job to drift.
Equipment is installed safely, correctly and professionally.
You work within the agreed scope and raise anything unexpected before carrying out additional work.
Customers understand what is happening in their property, what you are doing and what happens next.
Your records are accurate, complete and submitted on time.
You take ownership of achieving the right outcome and support the wider operation when needed.
Experience and qualifications
We are particularly interested in applicants with experience in:
- Fire and flood restoration
- Water damage restoration
- Structural drying
- Moisture assessment or moisture mapping
- Leak detection
- Property restoration
- Construction
- Plumbing
- Property maintenance or another relevant trade
Previous experience using moisture meters, dehumidifiers, air movers, thermal imaging or other specialist restoration equipment would be a strong advantage.
Relevant qualifications are desirable, including:
- IICRC Water Restoration Technician (WRT)
- IICRC Applied Structural Drying (ASD)
- BDMA Technician or Senior Technician
- National Flood School or equivalent restoration training
- Trace & Access or other relevant specialist training
A full UK driving licence is essential.
A DBS check is required for the role.
Direct restoration experience and relevant qualifications are preferred, but strong practical candidates from related trades will also be considered.
Salary and progression
Starting salary is £27,500, with progression linked to technical competence, experience and certification.
Current progression opportunities include:
- WRT: +£1,000
- ASD: +£1,000
- Trace & Access: +£1,000
- Mould specialism: +£750
- Fire specialism: +£500
- Odour specialism: +£500
- Carpet cleaning: +£250
- Upholstery cleaning: +£250
- BDMA Technician: +£1,000 following the required industry experience
- BDMA Senior Technician: +£2,000 following the required experience and qualification pathway
An experienced, multi-skilled technician can progress to £35,750 per year.
Benefits you'll receive
- 28 days' annual leave, including Bank Holidays
- Employee Assistance Programme with 24/7 confidential support
- Workplace pension
- Annual pay review
- Bright Exchange discounts
- Free eye tests
- Health & wellbeing programme
- Access to e-learning and skills development
- Ongoing professional and technical training
- Regular team events and social activities
- On-site parking
Why this role is worth considering
You will develop recognised technical skills in structural drying and property restoration while working across real insured property losses.
There is a clear progression route for people who become technically capable, dependable and consistently deliver a high standard.
You will also gain broader restoration experience through the wider Water, Fire, Strip-Out, Logistics and Contents operation.
How to apply
Apply through Indeed with an up-to-date CV.
Please make your relevant restoration experience and qualifications clear, including any WRT, ASD, BDMA, structural drying, moisture-assessment or related experience.
A full UK driving licence is essential.
Job Type: Full-time, Permanent
Pay: £27,500–£35,750 per year
Work Location: In person, with regional travel from our Bromsgrove B61 0QY base.
Job Type: Full-time
Pay: £27,500.00-£35,750.00 per year
Benefits:
- Health & wellbeing programme
- On-site gym
Application question(s):
- Do you hold a full, current UK driving licence?
- How much relevant experience do you have in fire and flood restoration, water damage restoration, structural drying, construction, plumbing, property maintenance or a similar practical field-based role?
- Do you hold any relevant restoration qualifications, such as IICRC WRT, IICRC ASD, BDMA, National Flood School or equivalent technical training?
- Do you have practical experience taking moisture readings, assessing moisture movement, installing drying equipment or monitoring structural drying?
- This is a field-based restoration role contracted for 40 hours per week, normally based around 08:00 to 16:30. Earlier starts, later finishes, additional hours and on-call or surge support will be required when operationally necessary. You will also be expected to assist with Fire claims, authorised Strip-Out, Logistics and Contents work when the needs of the business require it. Are you comfortable with these requirements?
Work Location: In person
