An exciting opportunity has arisen for a highly organised and proactive Administrator to join the Brent and Harrow Community Diabetes Specialist Service . This is a full-time role, working 37.5 hours per week , supporting a busy specialist service that provides care to patients across the community.
The postholder will provide comprehensive, high-quality administrative support to ensure the smooth coordination and day-to-day running of the service. This will include managing team diaries and workloads, booking clinics and patient appointments, processing new referrals, maintaining accurate waiting lists and communicating appointment-related information to patients, carers and healthcare professionals.
You will also support the management of the Diabetes Generic Inbox , responding appropriately to written and verbal enquiries, identifying matters that require escalation and ensuring information is processed accurately, efficiently and within agreed timescales.
This role requires someone who can work independently, use their initiative and remain organised while managing competing priorities. You will also support the wider administrative office, provide guidance to temporary staff where required and assist with administrative cover during periods of annual leave or short-term sickness.
We are looking for someone with excellent communication skills, strong attention to detail and a positive, flexible approach to supporting a busy healthcare service.
What you'll do:
Manage team diaries, workloads, clinics and patient appointments, maintaining accurate schedules and records.
Process referrals, maintain waiting lists and ensure patient information is managed accurately and within agreed timescales.
Act as a key point of contact for patients, carers and healthcare professionals, providing clear and professional communication.
Manage the Diabetes generic inbox, correspondence and enquiries, escalating issues appropriately when required.
Support the wider administrative function through reception cover, office coordination, staff support and cross-cover for colleagues.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
- Please refer to Job description and person specification for outline of skills, knowledge and experience required.
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
