Based in London, with roots in India, e9 has developed highly motivated talent into productive teams across continents.
At e9, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. We are ambitious with a pace to match, and as part of a fast-growing company, the opportunity and ability to push forward is greater than ever before. Bring passion and dedication to your job and there is no telling what you could accomplish.
We foster a culture of continuous improvement in a diverse and inclusive workplace where people feel valued and included. Accountability matters. At e9, we bring together remarkable people and enable them to be themselves as part of a collaborative team that is helping to innovate.
At e9 we believe our technology should be innovative and exceptional, this is also how we see customer service.
As a Project Assistant, you will be an Ambassador for e9 to our customers, you will own the customer relationship ensuring all projects are delivered on time to the customer’s satisfaction.
- Identify and understand underlying customer needs and concerns, pragmatically.
- Bring clarity to blue sky thinking - facilitate technical and business discussions to determine the right technical resolution to tackle business problems.
- Guide customers through their process transformation journey.
- Drive projects forward through initiative and accountability.
- Support our customers when they need it - manage and communicate requirements (manage conflicts, issues, and changes to ensure agreement).
- Solve problems with attention to detail and logical thinking skills.
- Understanding the business implication of metrics based on web/app user experiences.
- Work closely with the software development teams to support User Acceptance Testing.
- Facilitating handover of projects to users ensure a successful release.
- Minimum four years’ experience in a customer facing role.
- Ability to lead and deliver customer expectations.
- Be a self-starter, a quick learner, approachable and be able to work in a fast-paced environment whilst retaining a high level of integrity.
- Constantly be on the lookout for ways to improve, discovering issues and deliver better value to the customer
- Be collaborative with excellent interpersonal, written and presentation skills.
- Be a problem solver, comfortable working at a conceptual and detailed level.
- Good knowledge and experience of iOS and Android Mobile apps
- Educated to degree level.
- 22 days holidays
- Flexible Working
- Personal development opportunities
- Quarterly Team Socials
- Smart/Casual Dress
- Pension Scheme
