The successful applicant is likely to have had experience in a busy Barista role and front of house though additional training can be given. Our beautiful train cafe where we serve our highly-popular meals and afternoon teas, needs someone who will deliver an experience that is amazing, special and memorable for all the right reasons.
Our award-winning, busy cafe attracts fabulous reviews and the tips reflect our customers' appreciation too. It's a great place to work and the enjoyment of all staff shines through into a great team spirit during the working day.
The successful applicant will be an experienced Barista, a real team player, reliable, happy, show commitment to the business and really understand the importance of customers and delivering the best possible experience for them. Reliability is crucial as is the ability to take responsibility in a very busy area.
The position is a front of house role, based in all areas of the train, barista station and reception. It can be physically demanding as this is a long train! It will complement the existing team activities. The hours are flexible and more, or fewer hours can easily be arranged if required. No evening work is required.
The position is permanent and offers a wonderful and special opportunity for someone to develop a career within the industry in this busy, award-winning venue. The work is varied and can be demanding but the team is close-knit and welcoming and boredom is never an issue! The train is 80 metres long and all areas are served so there is a lot of walking and carrying - no need for gym membership!
Responsibilities:
- Prepare barista drinks to a high standard
- Prepare desserts and serve cakes
- Greet and welcome guests in a friendly and professional manner
- - Provide and focus on delivery of the highest standards of customer service from a warm welcome, through service to taking payments, receiving feedback and saying goodbye
- - Take customer orders accurately and efficiently including noting any allergies and dietary requriements accurately
- - Support and work alongside other members of the front of house team
- Serve afternoon teas, drinks and meals- Handle transactions accurately
- - Assist with restocking inventory and ordering.
- -Record daily takings, staff hours and tips.
- - Follow opening up and close-down procedures
- - Support the duty supervisors and kitchen team as requested or required
- Provide excellent customer service, addressing any questions or concerns and ensuring everyone has a positive and memorable experience- Upsell menu items, wines and promote specials to increase sales- Maintain cleanliness and organisation of front of house areas. Ensure customer's expectations are clearly set and exceeded on every occasion.
- Clean down and re-stock barista station and fridges
Requirements:
- Previous experience in a hospitality or restaurant setting is required
- Experienced barista
- Knowledge of food safety regulations, allergens is required but additional training can be given
- Strong self-management skills to prioritise tasks effectively and reliability
- Ability to work in a fast-paced environment while maintaining attention to detail
- Excellent communication and customer service skills
- Willingness to learn and adapt to new processes and procedures
- Supervisor experience is also helpful but not a necessity.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organisation.
Job Types: Full-time, Part-time, Permanent
Pay: £12.75-£13.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
