Role
We pride ourselves on our boutique-style charity shops which have a reputation for quality and service across Wales. As a shop manager, you will be at the frontline of our retail operations, ensuring that quality stock and excellent customer service are always on offer for our shoppers. As retail makes up the largest portion of our income, we rely on our excellent retail team to ensure we can continue to carry out our vital work in support of greyhounds and lurchers in need.
Role-Specific Responsibilities
Retail Responsibilities:
- Ensuring that first-class customer service is upheld at all times by shop staff and volunteers
- Ensuring the shop is presented attractively and to the highest standards at all times
- Taking responsibility for donated goods and ensuring proper presentation and merchandising to the fullest potential, including:
- Sorting and steaming clothing
- Pricing and ticketing
- Regular rotation of stock
- Security of all donated goods
- Customer service
Business Responsibilities:
- Achieving agreed sales targets and maximising profit for the Charity
- Utilising your sales skills to maximise profits on the shop floor
- Assisting in analysing shop data to take the appropriate actions as required
- Generating additional income/stock using the local corporate contacts and media
- Supporting with the implementation of new processes within the store
- Maximising returns from the Gift Aid scheme, ensuring it is operated to its full potential and within HMRC guidelines. This includes:
- Actively promoting the scheme via the shop and the shop team
- Meeting weekly targets for new sign ups to the scheme
- Ensuring back room processes prioritise Gift Aided goods
- Keeping the shop team informed and motivated about the scheme
Managing People:
- Effectively managing volunteers and the deputy manager
- Providing support to the Retail Manager with the recruitment and training of volunteers
- Building strong relationships with the team and volunteers to maintain a motivated and engaged workplace
- Assessing the skills and potential of the volunteer team and delegating accordingly
General Management:
- Performing administrative and ad hoc tasks in support of the everyday requirements of the store
General Responsibilities
We expect all our staff to:
- Take part in any provided training as part of their role
- Be engaged with their role and be confident in sharing their ideas
- Support our Vision and Mission
- Follow our policies and procedures
- Behave in a manner that is compatible with our
Pay: £13.32 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
- Store discount
Experience:
- charity retail: 1 year (preferred)
Work Location: In person
