Company Overview
Xpert Energy Installations Ltd specializes in providing comprehensive renewable service and maintenance solutions. We are fully accredited under the Microgeneration Certification Scheme (MCS).
Job Overview
We are seeking a proactive and detail-oriented Service and Maintenance Administrator to join our dynamic team. In this vital role, you will coordinate service schedules, manage maintenance records, and support our engineers with administrative tasks. Your expertise will help ensure our operations run smoothly, maintain high standards of customer service, and uphold the company's commitment to quality and efficiency.
Duties
- Organize and schedule planned preventative maintenance (PPM) visits and breakdown repairs for various renewable systems.
- Maintain accurate records of service activities using CRM software and other digital tools.
- Liaise with clients, engineers, and suppliers to confirm appointments and resolve scheduling conflicts promptly.
- Prepare detailed reports using Microsoft Word, PowerPoint, and Excel to track maintenance activities and performance metrics.
- Manage communication channels effectively via Microsoft Outlook and ensure timely responses to customer inquiries.
- Support sales administration by processing service requests, invoicing, and updating client information in CRM systems.
- Assist with general administrative duties such as filing, data entry, and document management to support daily operations.
Requirements
- Proven experience in administration
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM software systems for managing customer interactions and service records.
- Excellent communication skills to liaise effectively with clients, engineers, and internal teams.
- Exceptional organisational skills with the ability to prioritise tasks efficiently in a fast-paced setting.
- Demonstrated ability to manage time effectively and handle multiple responsibilities simultaneously.
- A positive attitude with a keen eye for detail and a commitment to delivering outstanding customer service.
Join us to be part of a forward-thinking company dedicated to renewable energy solutions! This paid position offers an exciting opportunity to develop your administrative expertise within a vibrant industry focused on sustainability and innovation.
Pay: £22,000.00-£30,000.00 per year
Benefits:
Work Location: In person
