Location: Tunbridge Wells (Primarily home-based until November, then Hybrid)
Hours: Approximately 9:00am–3:00pm, Monday to Friday (around 25-30 hours per week), with flexibility for the right candidate.
Salary: £16–£20 per hour depending on experience.
About Odyssey Plunge
Odyssey Plunge is one of the UK's fastest-growing premium wellness brands, specialising in luxury cold plunges, saunas and recovery products for homes, athletes and commercial facilities.
We're a young, ambitious company experiencing rapid growth and are looking for someone who loves organisation, customer service and making things run smoothly behind the scenes.
This is an exciting opportunity to join the business at an early stage and grow alongside us.
About the Role
This is a varied operations role where no two days are the same.
You'll become the central point of communication between customers, suppliers and our internal team, helping ensure every order progresses smoothly from sale through to delivery and aftercare.
You'll work closely with the Founder and Logistics & Installation Manager, gradually taking ownership of many of the day-to-day operational tasks.
Key ResponsibilitiesCustomer Service
- Respond to customer emails, calls and enquiries
- Provide updates on orders and deliveries
- Resolve customer queries professionally
- Handle warranty and support cases
- Manage customer complaints and help find positive resolutions
Operations
- Coordinate deliveries and installations
- Schedule engineers and installation teams
- Liaise with suppliers and freight companies
- Monitor customer orders from sale through to completion
- Keep internal systems and records up to date
- Assist with stock and warehouse administration
Administration
- Process orders and paperwork
- Maintain CRM records
- Prepare quotations and invoices where required
- General office administration
- Support the Founder with day-to-day business operations
Continuous Improvement
- Help improve processes
- Spot opportunities to make the business run more efficiently
- Take ownership of operational projects as the business grows
About You
We're looking for someone who is:
- Highly organised
- Friendly and confident speaking with customers
- Calm under pressure
- Able to prioritise multiple tasks
- Excellent at written communication
- Comfortable using computers and learning new software
- Naturally proactive and enjoys solving problems
- Happy working in a fast-paced small business
Experience
Ideal experience includes:
- Customer service
- Office administration
- Operations or project coordination
- Scheduling or logistics
- Microsoft Office or Google Workspace
Experience in every area isn't essential, we're looking for the right person with the right attitude.
Working Hours
Approximately 9:00am–3:00pm, Monday to Friday, with flexibility for the right candidate.
This role is ideal for someone looking for school-friendly hours while still wanting to play an important part in a growing business.
Location
This is an office-based position. However, until our new office and showroom are completed in November, the successful candidate will primarily work from home, with occasional meetings or visits as required.
Why Join Odyssey?
- Join a rapidly growing premium brand
- Genuine opportunity to grow your role as the business expands
- Flexible working hours
- Friendly, supportive team
- Make a real impact in a small business where your ideas matter
- Staff discounts on our products
Pay: £16.00-£19.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Royal Tunbridge Wells TN2
