Senior Complex Care & Support Worker
Location: Leicester & Leicestershire
Company: BSL Care Services Ltd
Salary: Upto £13.45 per hour (dependent on experience and qualifications)
Hours: Full Time – 37.5 hours per week, working on a flexible rota including days, evenings, weekends and bank holidays. This role will also include participation in a sleep-in rota where required. Sleep-in shifts are paid separately in line with company policy.
Contract: Permanent
Join a Team That Makes the Impossible Possible
At BSL Care Services Ltd, we believe every individual deserves the opportunity to live a meaningful, independent and fulfilled life.
We provide high-quality Supported Living services for adults with learning disabilities, autism, mental health needs, complex needs, behaviours of concern and physical disabilities across Leicestershire.
We are looking for an experienced, compassionate and motivated Senior Complex Care & Support Worker to join our growing team. This is an exciting opportunity for someone who enjoys leading by example, supporting colleagues to deliver outstanding care and making a genuine difference to people's lives.
Working closely with the Registered Manager and wider leadership team, you will play a key role in maintaining high standards of care, supporting colleagues, promoting best practice and ensuring the people we support receive safe, effective and person-centred support every day.
About the Role
As a Senior Complex Care & Support Worker, you will support the day-to-day delivery of high-quality care whilst acting as a role model for Support Workers across the service.
You will work alongside the Registered Manager and Team Leaders to ensure every person we support receives safe, effective and person-centred care in line with the CQC Fundamental Standards, the Mental Capacity Act, Deprivation of Liberty Safeguards (DoLS), the Care Act 2014, safeguarding legislation and company policies and procedures.
This is a hands-on role where no two days are the same. You may be required to work across different Supported Living services, support new care packages, complete transition shifts, assist with assessments and respond to operational requirements as needed.
Key ResponsibilitiesPerson-Centred Support
- Deliver high-quality, person-centred care and support.
- Promote dignity, respect, privacy and independence.
- Build positive and professional relationships with the people we support.
- Encourage community participation, education, employment and social inclusion.
- Support individuals to achieve their personal goals and aspirations.
- Promote choice, control and positive risk-taking.
Complex Care
Provide support for individuals with:
- Learning disabilities
- Autism
- Mental health conditions
- Physical disabilities
- Epilepsy
- Diabetes
- Positive Behaviour Support (PBS) needs
- Behaviours of concern
- PEG feeding (where trained)
- Personal care requirements
Medication
- Safely administer medication in accordance with company policy.
- Complete Medication Administration Records (MAR) accurately.
- Report medication errors immediately.
- Maintain medication competency.
- Support medication audits and best practice.
Leadership
- Lead shifts confidently and professionally.
- Allocate duties and provide direction to the team.
- Mentor, coach and support Support Workers.
- Assist with the induction and development of new employees.
- Complete competency observations.
- Promote high standards of care and professionalism.
- Escalate safeguarding, quality or operational concerns promptly.
- Act as the senior member of staff during shifts when required.
Documentation & Compliance
Maintain accurate and timely records including:
- Daily care notes
- Incident and accident reports
- Behaviour monitoring records
- ABC charts
- Communication books
- Risk assessments
- Health appointments
- Food and fluid charts
- Body maps
- Care records
Ensure all documentation is factual, accurate and completed within required timescales.
Safeguarding
- Safeguard adults from abuse, neglect and harm.
- Report safeguarding concerns immediately.
- Maintain professional boundaries.
- Follow safeguarding policies and procedures.
- Promote safe working practices at all times.
Positive Behaviour Support
- Implement Positive Behaviour Support strategies.
- Use proactive approaches to minimise incidents.
- Support individuals through positive de-escalation techniques.
- Record and monitor behaviours accurately.
- Participate in behaviour reviews and multidisciplinary meetings where appropriate.
Health & Safety
Maintain compliance with:
- Health & Safety legislation
- Infection Prevention and Control
- COSHH
- Fire Safety
- Manual Handling
- Lone Working
- Food Hygiene
- Risk Assessments
Partnership Working
Develop positive working relationships with:
- Families
- Social Workers
- Community Nurses
- GPs
- Occupational Therapists
- Behaviour Specialists
- Commissioners
- Healthcare Professionals
- Internal Management Team
Essential Criteria
- Minimum of 2 years' experience working within Adult Social Care.
- Experience supporting adults with learning disabilities, autism and complex needs.
- Experience administering medication.
- Experience leading shifts or supervising staff.
- Excellent communication and interpersonal skills.
- Good written documentation skills.
- IT literate.
- Flexible and reliable with a positive, can-do attitude.
- Full UK Driving Licence.
- Access to a vehicle insured for business use (or willingness to obtain business insurance).
- Willingness to travel between BSL Care Services locations across Leicestershire.
- Flexibility to support assessments, transition shifts, emergency operational cover and multiple Supported Living services when required.
- Right to work in the UK.
- Enhanced DBS check (or willingness to undertake one).
Desirable Criteria
- Level 3 Diploma in Adult Care (or equivalent).
- Level 4 qualification or working towards one.
- Positive Behaviour Support experience.
- Mental Health experience.
- Epilepsy awareness.
- Care Certificate.
What We Offer
- Competitive pay upto £13.45 per hour
- Paid sleep-in shifts in accordance with company policy
- Paid mileage for authorised travel between services in line with company policy
- Overtime opportunities
- Paid induction
- Comprehensive training programme
- Funded qualifications and continuous professional development
- Career progression opportunities
- Blue Light Card
- Company pension
- Employee Assistance Programme
- Employee Recognition Scheme
- Referral Bonus Scheme
- Uniform provided
- Regular supervision and ongoing support
- A supportive and inclusive working environment
Pre-Employment Checks
Successful applicants will be required to complete:
- Enhanced DBS check
- Right to Work checks
- Employment references
- Employment history verification
- Occupational Health declaration (where applicable)
- Mandatory training
- Medication competency assessment
- Values-based interview
- Company induction programme
Employment is subject to satisfactory pre-employment checks in line with safer recruitment practices, CQC regulations and Home Office requirements. BSL Care Services Ltd is committed to safeguarding adults at risk and expects all employees to share this commitment.
About BSL Care Services Ltd
At BSL Care Services Ltd, we are passionate about providing outstanding Supported Living services that empower adults with learning disabilities, autism, mental health needs and complex care requirements to live independently and achieve their goals.
We believe great support starts with great staff. That's why we invest heavily in training, professional development and creating services that genuinely improve people's lives.
We don't believe in simply maintaining people—we believe in empowering people to achieve independence, build confidence, develop life skills and live fulfilling, meaningful lives within their communities.
As a growing organisation, we are committed to delivering exceptional person-centred care while creating genuine career opportunities for our employees. We foster a culture of teamwork, learning, integrity and continuous improvement, ensuring our colleagues feel valued, supported and empowered to succeed.
If you're passionate about making a real difference and want to be part of an organisation where your contribution truly matters, we'd love to hear from you.
BSL Care Services Ltd is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to safer recruitment and safeguarding and expect all staff to share this commitment.
Pay: £12.71-£13.45 per hour
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Paid training
- Referral programme
- Store discount
Work Location: In person
