We are looking for an experienced Quality Administrator to join our team, specialising in claims administration and quality support within our UK Logistics Centre in Daventry, UK.
This is a permanent, on-site position, working 37.5 hours per week, Monday to Friday, 7:00am–3:00pm.
In this role, you will make an impact in the following ways:
- Deliver accurate and timely processing of customer claims, ensuring service level agreements are consistently met.
- Improve data quality by extracting, validating, and maintaining precise claim information across templates and trackers.
- Support faster claim resolution by proactively liaising with internal stakeholders to gather information and close cases.
- Provide valuable insights by producing reliable weekly customer performance reports.
- Enable effective financial and operational processes by raising Advice Notes, RMAs, and debit notes correctly.
- Strengthen customer relationships through responsive, professional communication and a customer-focused approach.
- Contribute to operational efficiency by utilising systems such as Ariba and quickly adapting to new tools.
- Maintain a safe and compliant working environment by actively following Health, Safety and Environmental standards.
To be successful in this role, you will need the following:
- Strong attention to detail with the ability to manage data accurately and maintain high-quality standards.
- Clear and effective communication skills, with confidence working across teams and with customers.
- A proactive and adaptable approach in a fast-paced, changing environment.
- A collaborative mindset with a strong sense of accountability and focus on delivering results.
Education/Experience:
- Secondary education or equivalent experience.
- Previous experience in a customer service, administrative, or claims-related role is desirable but not essential.
- Experience with Microsoft Office tools such as Excel, Word, and PowerPoint.
- Familiarity with systems such as Ariba or the ability to quickly learn new systems is advantageous.
Job Logistics
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Shop
ReqID 2431238
Relocation Package No
100% On-Site No
