Join Our Team at TicketSource!
Saturday Position
Could you be our next Customer Success Specialist Superstar? Having achieved a 4.9-star rating on Trustpilot, TicketSource is looking for a new team member to deliver Oscar-worthy service to our event organisers and ticket-buying customers.
Our Customer Success Team is critical in representing TicketSource and is responsible for nurturing relationships with our ticket-buying customers and event organiser clients. The role focuses on our ticket-buyers, helping customers book tickets for events, responding to event or booking queries, and communicating with event organisers for more complex customer queries. Whether communicating by phone, email, social media, or live chat, you will strive to exceed expectations and deliver a five-star experience!
A passion for theatre, the arts, music, or events is a bonus, but the key attributes we are looking for are strong communication skills (both written and spoken), outstanding customer service, and a willingness to go the extra mile to ensure a world-class experience. A commitment to working hard but bringing your own sense of fun to the TicketSource Team is essential! And cake. We just love cake.
This is a part-time position working on Saturdays from 9 am to 5 pm, with optional, occasional overtime to cover staff absences (daytime or evening until 7 pm). This role is office-based in Penarth (we are not currently able to offer remote working for this position). The hourly rate is £12.79 with access to our generous profit-share scheme after six months.
Further Information / Applications
To receive a copy of the job description/person specification and to gain access to the online application portal, please express an interest via Indeed, and we will be in touch with further application details.
You can contact us at:
Telephone: 0333 666 4466
Email: [email protected]
Please also contact our HR team if you have any questions about the vacancies or working at TicketSource.
Closing Date for Applications: Wednesday 24th June at 5 pm
About TicketSource
Launched in 2004 and based in Penarth, TicketSource is an online ticketing and box office management platform that is used by thousands of event organisers across the UK, Europe, and America. Our dedicated team are passionate about helping event organisers run their events smoothly and successfully. Our aim is to provide a professional, friendly and simple online ticketing experience to event organisers and their customers.
Pay: £12.79 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Private medical insurance
- Profit sharing
- Sick pay
Application question(s):
- Do you have experience in a customer service role in a help centre environment/by phone?
- Are you a UK resident OR have a visa that enables you to work 7.5 hours per week in the UK?
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: In person
