About the Role
Are you energetic, confident and passionate about delivering incredible experiences? As a Clip ‘n Climb Instructor, you’ll play a vital role in ensuring every guest has a safe, enjoyable and memorable visit.
You’ll be responsible for supervising the climbing arena, delivering engaging safety briefings, fitting and checking harnesses, assisting climbers and responding confidently to any situations that arise. You’ll also help maintain the highest standards of customer service, cleanliness and safety throughout the centre.
This is an active role where you’ll spend much of your shift on your feet, interacting with guests of all ages and helping to create an exciting atmosphere.
Key Responsibilities
- Deliver engaging and informative climbing safety briefings.
- Correctly fit, check and remove climbing harnesses.
- Supervise the climbing arena, ensuring all guests climb safely and follow centre rules.
- Carry out climbing rescues in line with company procedures (full training provided).
- Deliver outstanding customer service and create memorable guest experiences.
- Encourage and support climbers of all ages and abilities.
- Assist with arena opening, closing and routine operational checks.
- Maintain exceptional standards of cleanliness and presentation throughout the centre.
- Report maintenance or safety concerns promptly.
- Follow all health and safety, safeguarding and operational procedures.
- Work collaboratively with colleagues across all departments and support other areas of the business where required.
What We’re Looking For
We’re looking for people who are:
- Enthusiastic, friendly and approachable.
- Confident speaking to groups and delivering safety briefings.
- Passionate about providing exceptional customer service.
- Calm under pressure and safety focused.
- Reliable, punctual and professional.
- Comfortable working in a physically active environment.
- Flexible to work evenings, weekends and school holidays.
- Previous experience in climbing, leisure or customer service is desirable but not essential, as full training will be provided.
What We Offer
- Competitive salary with opportunities to develop within a rapidly growing business.
- Employee Assistance Programme, with wellbeing and mental health support available 24 hours a day, 365 days a year for you and your immediate family.
- Employee Perks Portal, giving you access to exclusive discounts with well known brands including Domino’s, HelloFresh, Benefit Cosmetics, JD Sports and many more, plus fantastic savings on holidays with TUI and Jet2holidays.
- Exclusive team discount on all purchases from our South Ridge Café.
- FREE climbing for you and a guest.
- Regular team incentives and the opportunity to win prizes through our monthly employee appreciation programme.
- Comprehensive training and ongoing development.
- Opportunities for progression into leadership and specialist roles as the business continues to grow.
- A fun, supportive and rewarding working environment where every day is different.
Important Candidate Information
This role involves working closely with children and young people and is therefore exempt from the Rehabilitation of Offenders Act 1974. All applicants will be required to disclose any relevant convictions, cautions, reprimands or warnings.
Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. This will be paid for and arranged by Clip ’n Climb Crawley Limited as part of the pre-employment screening process.
Clip ’n Climb Crawley is committed to safeguarding and promoting the welfare of children and young people. We expect all colleagues to share this commitment and to uphold the highest standards of professionalism, integrity and care.
If you’re ready to join an ambitious, growing team where you can make a real difference to our guests every day, we’d love to hear from you.
Pay: £8.00-£12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
Application question(s):
- Can you confirm that you are willing to work weekends and school holiday periods?
- This role is exempt from the Rehabilitation of Offenders Act 1974 and is subject to an Enhanced Disclosure and Barring Service (DBS) check. Do you have any convictions, cautions, reprimands or final warnings that you are required to disclose for an Enhanced DBS check?
Work authorisation:
- United Kingdom (required)
Work Location: In person
