Role Overview
The role of Customer Services is instrumental to 80s Casual Classics where personal service and customer appreciation is key. Our clients are passionate about our products, whether it’s having a chat about a relaunch of an 80s classic track top or helping with sizing and getting that certain outfit you will enjoy being part of the 80’s team and our continued growth and success.
Key Duties and Responsibilities:
- Responding promptly and professionally to customer queries via email, phone and social media ensuring high level of customer services throughout.
- Provide accurate information about our products, using Shopify management software
- Assist customers with troubleshooting issues regarding deliveries, postage or information on pre-sale items, sizing etc. Resolving complaints with a positive attitude
- Handling all inbound external calls and forwarding to relevant departments and management
- Responding to queries through e-commerce platforms such as eBay
- Handling refunds and exchanges in accordance with customer requests and contacting customers in the event of out of stocks to reach a reasonable solution
- Assisting in the promotion of advance sales and upselling other products
- Converting positive customer feedback into reviews
Pay: £25,420.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount
Experience:
- Telephone Customer services: 2 years (required)
- Fashion retail: 2 years (required)
Work Location: In person
