Join a fast-growing legal practice transforming group litigation as a Business Analyst. Not your typical law firm— unique in the group action claim space, the client represent over 500,000 clients across large-scale group action claims. The Business Analyst will support an exciting journey, building a best-in-class platform that combines legal expertise, smart processes, and cutting-edge technology to deliver exceptional outcomes and client experiences.
They are looking for a Business Analyst to help drive the next phase of growth, shape the way they work, and help deliver our claims platform.
If you enjoy solving problems, working collaboratively, and delivering meaningful change in a fast-moving environment, this is the role for you.
Why Join?
The team manage software and process delivery with a focus on speed and agility.Constantly learning, evolving, and delivering new and innovative pieces of work, this often means working on capability that hasn’t been delivered before, so it's important you are comfortable working with colleagues to quickly understand requirements, self-learn, find solutions, and deliver at pace.
You will form part of a delivery squad working on projects that directly impact how the business serve hundreds of thousands of clients. You will work alongside talented legal, operational, and technology teams, helping shape both the platform and the future of group litigation.
In this role, you’ll have the opportunity to:
- Deliver exciting new platform functionality to support ongoing claim delivery.
- Work with best-in-class technology products including leading CRM systems, Generative & Agentic AI, client mobile apps, and third-party integrated software tools.
- Influence how the business develop our DevOps Business Analysis framework and delivery practices.
- Collaborate with passionate people who genuinely want to make a difference.
Role Summary
As a Business Analyst, you will be part of the Business Solutions team alongside Project Managers, Developers, and Data Specialists. Together, the team delivers the platform that underpins legal and operational services by combining people, process, and technology to support large-scale claims management.
Squads consist of Project Managers, Business Analysts, Software Developers, and legal/operational subject matter experts (SMEs). Squads work together collaboratively to:
- Onboard new claims and support ongoing claim delivery.
- Design, develop, and implement new processes.
- Design, develop, test, and support the implementation and adoption of new platform capability.
Key Duties & Responsibilities
You will be responsible for ensuring legal and operational teams have the platform capability required to manage claims and support clients.
- Play a pivotal role in the delivery squad to define, build, and launch new platform capability.
- Define requirements through short, collaborative squad workshops, agreeing on the Minimum Viable Product (MVP) to deliver value quickly and iterate over time.
- Create user stories for short development sprints, develop test plans, carry out QA testing, support business UAT, and deliver user training.
- Create content such as feature explanation decks (using clear, non-technical language) and system user guides.
- Manage project risks, dependencies, and opportunities.
- Collaborate with the Squad Lead (PM) and business stakeholders to agree on platform development priorities.
- Clearly communicate squad delivery progress to project management.
- Drive continuous improvement through lessons learned, adoption feedback, and best practice.
- Act as a champion for change across the business.
About You
An ambitious and proactive Business Analyst who thrives on solving complex problems with simple solutions developed at speed, thinking outside the box, and adapting quickly in a fast-paced environment. You are a confident communicator and collaborator with a results-driven mindset, sound technical skills, and the ability to balance immediate priorities with long-term goals.
You take full ownership of platform capability development from analysis through to training and delivery, demonstrating strong accountability and attention to detail.
Applications from individuals who have worked in SME-sized, agile organisations that deliver quickly are especially welcome.
Skills & Experience
- Proven working experience as a Business Analyst within small, collaborative, cross-functional teams.
- Strong experience building and maintaining collaborative relationships with internal SMEs, senior stakeholders, and third-party service providers.
- Deep understanding of the Software Development Life Cycle (SDLC) and the roles of functional teams within project delivery.
- Strong proficiency in standard productivity software (e.g., Microsoft Office suite) and project management/collaboration tools (e.g., Confluence, Monday.com, Jira, or similar).
- Knowledge of major CRM platforms (e.g., Salesforce, Service Cloud, Marketing Cloud, AI agents) is advantageous.
- Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into clear deliverables.
- Strong team player with the ability to influence and enable multiple teams.
- Highly self-motivated, able to meet tight deadlines in a fast-paced environment.
- Ability to manage multiple workstreams in an agile framework while prioritizing business value.
- Strong influencing and negotiation skills, focused on reducing manual effort through automation.
- Business Analysis or Process Improvement certifications (e.g., BCS, Lean Six Sigma) are preferred but not essential.
- Willingness to travel to company office locations as needed.
If this sounds like you hit apply or get in touch on [email protected]
Pay: £55,000.00-£65,000.00 per year
Work Location: Hybrid remote in Manchester
