Job Overview
Part Time Role - Specific Fridays and 1st/4th Weekends (event weekends only)
We are seeking a dynamic and organised Event Floor Manager to oversee the smooth operation of events within our venue. The ideal candidate will possess excellent communication and organisational skills, with a strong background in hospitality, events, markets, exhibitions and equivalent, ensuring customer/vendor satisfaction, and maximising revenue through effective upselling techniques.
The Event Floor Manager will be pivotal in creating warm, memorable experiences for our guests/vendors while maintaining high standards of service and efficiency. This part-time paid position offers an exciting opportunity to lead a team and contribute to the success of diverse events.
Responsibilities
- First point of contact with Directors and handle/convey clear instructions to team members
- Oversee the setup, execution, and breakdown of events on the venue floor, ensuring all aspects run seamlessly.
- Coordinate with setup/packaway, handle all technicals, and other departments to deliver exceptional customer/vendor experiences.
- Manage customer/vendor services by addressing enquiries promptly and resolving any issues that arise during events.
- Implement upselling strategies to maximise revenue from event vendor packages and more
- Supervise staff members on shift, providing guidance on organisational tasks and customer service standards.
- Monitor event timelines and ensure all activities adhere to scheduled plans.
- Maintain a clean and organised event space, adhering to health and safety regulations at all times.
- Assist in organising event logistics such as seating arrangements, decorations, and equipment setup.
- Manage time effectively to handle multiple events simultaneously while maintaining high service standards.
Working Hours:
Specific Fridays and 1st/4th weekends of a month (not all months are the same:
Fridays: Remote Online Team Meeting 10:30-12:30 only
Event Weekend Sat & Sun: On-site | 09:30-18:00
Experience
- Experience in hospitality, events/exhibitions management, hotel operations or similar roles within event management is highly desirable.
- Strong organisational skills with the ability to prioritise tasks efficiently under pressure.
- Excellent communication skills for liaising with guests, staff, and external vendors.
- Demonstrated ability in upselling products or services to enhance revenue streams during events.
- Experience in fundraising or guest services will be considered advantageous.
- Familiarity with managing teams and coordinating multiple activities concurrently is essential.
- Prior exposure to hospitality or event environments will support success in this role.
This position offers an engaging environment where organisational excellence and guest satisfaction are paramount. We seek motivated individuals eager to lead with professionalism and enthusiasm in a vibrant setting.
Note: We currently do not offer work visa sponsorships at this time. This is only applicable for those with rights to work in the UK.
Pay: £12.00-£15.00 per hour
Application question(s):
- This is a part time role. Can you work on specific Fridays and 1st/4th weekends in a mth (not all months are the same)
Work authorisation:
- United Kingdom (required)
Location:
- Shepherd's Bush, Greater London (preferred)
Work Location: Hybrid remote in Shepherd's Bush
