Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: F&B Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to: UK F&B Director & General Manager
DUTIES AND RESPONSIBILITIES
Operational Management:
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Create a welcoming environment for customers and drive a guest focused culture.
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Ensure consistent, high-quality food and beverages are served to guests.
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Handle and provide adequate solution to customer complaints.
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Deal with customer feedback, sharing to the team and implementing actions.
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Oversee the cleanliness of the venue and pay attention to possible health hazards and regulation violations.
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Oversee the creation of the cocktails and drinks menu.
Team Management
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In cooperation with the Human Resources department, the General Manager, the Deputy and Assistant F&B Managers, lead the recruitment and onboarding of the F&B team.
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Oversee the F&B management, restaurant, and bar teams’ schedules.
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Work with and develop the Deputy and Assistant F&B Managers and supervisors.
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Create a positive work environment, ensuring a high employee and manager engagement and optimising the manager and supervisor retention.
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Work to resolve staff complaints, escalating to the GM when necessary.
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Conduct regular performance review and talent management, conduct appraisals and strategize for improving staff performance, in cooperation with the HR team and the General Manager.
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Manage a training plan for the F&B team, encouraging their career development within the company.
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Put in place opening and closing procedures for the bar team. Regularly verify and record that the procedures are followed along.
Administrative and Financial Management
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In cooperation with the UK F&B Director and the General Manager, optimise the profitability of the venue by managing margins through food sales and beverages sales.
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Monitor key activity indicators and take corrective actions where necessary.
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Monitor and maintain a consistent payroll.
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Ensure the maintenance of staff records and the monitoring of hours worked.
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Carry out regular reporting on activities.
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Participate in the management of inventory, orders, and purchases.
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Monitor inventory and ensure adequate stock
ABOUT YOU
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Experience in a similar role within a comparable venue.
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Excellent organisational and leadership skills.
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Be well spoken with excellent communication skills.
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Attention to details and customer needs.
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Social, engaging and motivated.
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Flexibility to respond quickly and positively to a range of work situations.
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Knowledge as well as abilities in other languages would be beneficial.
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Proof of eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:
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On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training and training with brands, incentive, etc.
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Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
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Staff discounts and benefits.
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Pension scheme.
