Overview
Kabin Hire, a Centurion Company, are looking for a commercially minded Hire Desk Controller with a passion for sales, who can manage customer enquiries, identify sales opportunities, coordinate hires efficiently, and deliver outstanding customer service while contributing to business growth
Key Responsibilities
- Handle incoming customer enquiries via telephone, email, and online channels
- Build and maintain strong customer relationships, identifying opportunities to maximise sales and increase revenue
- Monitor fleet availability and assist in maximising utilisation across the business
- Process hire orders, quotations, contracts, and off-hires accurately and efficiently
- Coordinate deliveries, collections, and exchanges with the transport and operations teams
- Maintain and update hire records using the company's management systems
- Liaise with customers to provide updates on order status, availability, and delivery schedules
- Ensure all hire documentation is completed and filed in accordance with company procedures
- Resolve customer issues promptly and professionally, escalating where necessary
- Support the invoicing process by ensuring accurate and timely administration of hire agreements
- Work closely with internal departments to ensure a seamless customer experience
- Adhere to all company policies, health and safety requirements, and industry regulation
Skills and Experience
- Previous experience in a customer service, administration, or hire desk role
- Excellent communication and interpersonal skills
- Passion for sales and is commercially minded
- Strong organisational and time management abilities
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
- Strong IT literacy skills, adapting to company software system
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- High level of accuracy and attention to detail
- Full UK driving licence (required)
Work Location: In person
