Contract type: Permanent
Working hours: Monday to Friday, 07:00 - 16:30
Job Title: Customer Service Executive
Location: Chichester
Job Overview:
We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams.
Key Responsibilities:
-
Process customer quotations and orders accurately via phone, email, and website
-
Provide prompt, professional, and friendly customer service at all times
-
Handle customer enquiries, resolve issues, and follow up where necessary
-
Maintain strong product knowledge to advise customers effectively
-
Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment
-
Ensure all internal systems and processes are followed correctly
-
Support the team in achieving service and performance targets
Skills & Experience:
-
Excellent communication and interpersonal skills
-
Strong organisational skills and attention to detail
-
Confident using Microsoft Office applications (Word, Excel, Outlook)
-
Ability to multitask and work efficiently in a fast-paced environment
-
Previous experience in a customer service role is preferred
-
Knowledge of building products or the construction trade would be an advantage
Personal Attributes:
-
Customer-focused with a positive and proactive attitude
-
Team player with a willingness to support colleagues
-
Reliable, adaptable, and able to work under pressure
To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.
