tmactive are currently recruiting for a self-motivated and target driven Membership
Advisor to join our team at the Angel Centre. This is a very busy facility offering a
wide range of leisure pursuits for the local community.
As well as selling Health & Fitness Memberships to new and existing customers via
walk-in and telephone enquiries, the successful candidate will be expected to have
a proactive approach to generating sales leads and a focus on the customer
experience to aid retention.
The person we are looking for has a confident, friendly and enthusiastic manner
with a keen interest in the leisure industry. It is desirable for candidates to have a
background in either sales, customer service or the leisure industry.
Shift Pattern:
Monday 09:00 - 13:00
Tuesday 16:00 - 20:00
Wednesday 09:00 - 13:00
Thursday 16:00 - 20:00
Friday 09:00 - 13:00
Please note these shifts can be subject to change depending on business needs.
Centre Manager / Business Development Manager
GENERAL DESCRIPTION OF DUTIES
To promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. This role is also about being the start of the membership retention process for that individual too. The sales advisor will also assist in any administrative duties required within the department.
-
To actively promote membership packages within the centre in line with instructions from the Manager
-
To support membership growth by using the sales process to ensure sales and income targets are achieved
-
To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service and retention is maintained
- To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
-
To maximise new business conversion through effective sales closure
-
To maximise cross-selling and up-selling opportunities through proactive initiatives
-
To handle membership enquiries and bookings
-
To generate excitement and passion for health and fitness to optimise all sales opportunities
- Contact all membership leads by phone where possible and also by email and text when required
-
Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities
-
To assist in the communications and promotions of the Centres services
-
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
-
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
-
To attend meeting and any training as directed by the Manager
-
To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
-
To adhere to the Trust’s policies and procedures
This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust’s priorities.
- Ideally a sales background in a similar role
Must possess excellent written and oral communication skills
- Must be able to deliver a high level of customer care
- Have excellent time keeping and organisational skills
- Natural ability to persuade and influence
- numerical and written skills, as you'll be swiftly and accurately processing transactions.
To be highly motivated and enthusiastic
- Confident and friendly manner
- To be of smart and presentable appearance
- Self-motivated and target driven
- Ability to work on own initiative, and in support of colleagues working in a team
Knowledge and ability to use computers and related technology efficiently.
To be able to work evenings and weekends
- Flexibility to work at other locations as required
- Keen interest in the leisure industry
Clean driving licence, own transport and appropriate vehicle insurance cover to enable travel to and between sites as required
Candidates should read this specification carefully before completing their application form. These criteria are used in reviewing submitted application forms as a core part of the selection process.
Centre Manager / Business Development Manager
GENERAL DESCRIPTION OF DUTIES
To promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. This role is also about being the start of the membership retention process for that individual too. The sales advisor will also assist in any administrative duties required within the department.
-
To actively promote membership packages within the centre in line with instructions from the Manager
-
To support membership growth by using the sales process to ensure sales and income targets are achieved
-
To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service and retention is maintained
- To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
-
To maximise new business conversion through effective sales closure
-
To maximise cross-selling and up-selling opportunities through proactive initiatives
-
To handle membership enquiries and bookings
-
To generate excitement and passion for health and fitness to optimise all sales opportunities
- Contact all membership leads by phone where possible and also by email and text when required
-
Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities
-
To assist in the communications and promotions of the Centres services
-
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
-
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
-
To attend meeting and any training as directed by the Manager
-
To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
-
To adhere to the Trust’s policies and procedures
This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust’s priorities.
- Ideally a sales background in a similar role
Must possess excellent written and oral communication skills
- Must be able to deliver a high level of customer care
- Have excellent time keeping and organisational skills
- Natural ability to persuade and influence
- numerical and written skills, as you'll be swiftly and accurately processing transactions.
To be highly motivated and enthusiastic
- Confident and friendly manner
- To be of smart and presentable appearance
- Self-motivated and target driven
- Ability to work on own initiative, and in support of colleagues working in a team
Knowledge and ability to use computers and related technology efficiently.
To be able to work evenings and weekends
- Flexibility to work at other locations as required
- Keen interest in the leisure industry
Clean driving licence, own transport and appropriate vehicle insurance cover to enable travel to and between sites as required
Candidates should read this specification carefully before completing their application form. These criteria are used in reviewing submitted application forms as a core part of the selection process.
