Overview
Rock Pool are looking for an organised and proactive Business Administrator to join our small team in Brixham.
This is a varied, full-time role supporting different areas of the business, including training administration, operations, finance, project support and marketing. You’ll help keep our day-to-day activity running smoothly, from coordinating courses and maintaining systems to supporting research, data and general administration.
The role is an apprenticeship, with one day a week spent at college, leading to a Level 3 Business Administration qualification.
Key Responsibilities & Accountabilities
Office
- To take shared responsibility for completing relevant business agendas and meeting minutes when required.
- Book travel and accommodation for CEO and other members of staff as required
- To help to manage internal continuous improvement projects within the business.
- To manage the admin inbox when the Training Administrator is absent.
- Working alongside the Operations team to manage the Fire and First Aid Regulations within the business ensuring all relevant actions are completed in a timely manner.
- To partake in ad hoc research when the business requires.
- To be the first point of contact alongside the Training Administrator for all enquiries.
- To manage the Data Protection Regulations within the business and all activities involved with staying compliant.
- To be responsible for the booking of meeting rooms for internal and external events.
- To assist with financial data entry when applicable.
Training
- When the Training Administrator is absent the Business Administrator will manage the training administration.
- To work closely with the Training Delivery Manager in the set up and management of the courses.
- To manage the maintenance of our CRM and training system which is administered through Monday
Dispatch and Training
- To liaise with our Training Practice Manager in the creation of all our non-standard course resources.
- Prepare, pack and send training boxes using the designated courier service.
- To manage stock levels and place orders to replenish stock.
- To complete monthly stock takes and report any findings to the Training Delivery Manager.
- To be responsible for contacting delegates when applicable via phone or email.
- To complete a quarterly costing review of materials and report to the Training Delivery Manager recommendations.
Marketing
- Researching key target contacts for use in marketing campaigns, using a range of tools such as web, social media and AI.
- Organising and formatting data sets for Mailchimp
- To conduct research for various areas of marketing including website, newsletters, social media channels and membership offerings.
- Help to create social media posts.
- Assisting with a variety of other tasks relating to the marketing function.
Pay: £26,227.50 per year
Benefits:
- Additional leave
- Casual dress
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Experience:
- Administrative: 2 years (preferred)
Work Location: Hybrid remote in Brixham TQ5 8BA
