Job Summary
We are seeking a dynamic and dedicated Charity Shop Supervisor to lead our retail team in delivering exceptional service and maximizing community impact. In this role, you will oversee daily shop operations, manage sales and merchandising activities, and foster a welcoming environment for customers and volunteers alike. Your leadership will ensure the shop runs smoothly, meets its fundraising goals, and promotes the organization’s mission. This paid position offers an exciting opportunity to make a meaningful difference while honing your management and retail skills.
Duties
- Supervise daily shop operations, including opening, closing, and ensuring adherence to health and safety standards
- Lead and motivate a team of staff and volunteers, providing guidance, training, and support to foster a positive work environment
- Manage sales transactions efficiently, ensuring accurate cash handling and adherence to phone etiquette
- Oversee merchandising efforts by organizing displays, pricing items appropriately, and maintaining visual appeal to attract customers
- Monitor stock levels, coordinate donations, and implement inventory management procedures to optimize sales opportunities
- Develop effective communication channels within the team and with customers to enhance service quality
- Maintain administrative records such as sales reports, volunteer schedules, and donation logs with strong organizational skills
Requirements
- Proven management or supervisory experience in retail or similar customer-facing roles
- Strong leadership skills with the ability to supervise teams effectively and foster teamwork
- Excellent communication skills in multiple languages; bilingual abilities are highly desirable for diverse community engagement
- Previous experience in retail management or sales management is preferred
- Demonstrated organizational skills with attention to detail in merchandising and administrative tasks
- Ability to manage time efficiently in a fast-paced environment while prioritizing tasks effectively
- Experience supervising volunteers or managing team dynamics is advantageous
- Multilingual or bilingual proficiency enhances communication with diverse community members
Join us as a Charity Shop Supervisor and become an integral part of a passionate team dedicated to making a positive impact. Your leadership will help drive our mission forward while developing valuable skills in management, retail operations, and community engagement.
Pay: £13.33 per hour
Work Location: In person
