We are looking for an Administrator to join our Sexual Assault Referral Centre (SARC) team in Bournemouth.
As an Administrator, you will play an integral role in supporting the effective management of administration tasks, helping to ensure the safe delivery of services. Working closely with the wider administration and clinical teams, you will provide a respectful and caring service to SARC patients while ensuring all administrative processes are completed accurately and efficiently.
Key Responsibilities
- Assist with the administration and management of clients accessing the SARC service.
- Handle inbound patient calls and complete administration tasks within agreed service levels.
- Provide word processing support, including typing letters, reports and patient referrals for GPs and health professionals.
- Maintain accurate and secure patient records, including the use of EMIS.
- Scan, code and upload documentation into patients’ medical records.
- Download clinical documents into patient records and action administrative tasks that do not require clinical input.
- Welcome service users and visitors to the SARC.
- Provide advocacy support to SARC clients.
- Work collaboratively within a multi-disciplinary team.
- Provide information to enable clients to make informed decisions regarding self-referral, medical care, forensic examination, police reporting and onward referrals.
- Produce accurate documentation and maintain secure record keeping in line with SARC policy.
- Identify safeguarding concerns, complete relevant risk assessments and liaise with the Sexual Offence Examiner, police and the SARC office team where appropriate.
About You
Essential
- Previous experience of working with vulnerable people.
- Strong written and verbal communication skills.
- Competent computer skills.
- Proficiency in Microsoft Word and Excel.
- Excellent attention to detail.
- Full driving licence and access to your own vehicle.
Desirable
- Recent NHS experience.
- Experience of working with victims of sexual assault.
- A relevant qualification in supporting victims of sexual and/or physical abuse.
- Forensic awareness.
This role is subject to an Enhanced DBS check and NPPV Level 2 vetting.
Why Join Us?
At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.
Benefits
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
