Perfect Service Solutions Ltd is one of Scotland's leading family-owned providers of specialist ventilation hygiene, fire safety and facilities compliance services. Our reputation has been built on technical excellence, trusted relationships and exceptional customer service.
Our values—Togetherness, Openness, Fairness, Fun and Evolving for Everyone (TOFFEE)—guide how we work every day.
The Opportunity
The Service Manager leads the operational delivery of all field-based services across Scotland and the North of England.
Working closely with the Operations Director, Head of Commercial and Contracts Team, you will be responsible for leading, developing and deploying our field workforce to deliver safe, efficient and high-quality services that consistently exceed customer expectations.
This is a key position within the business. You will oversee operational delivery, workforce planning, logistics, competence, performance management and continuous improvement, ensuring our contracts are delivered professionally whilst supporting an exceptional customer experience.
This is not a role that requires previous ventilation hygiene experience. We are looking for an experienced operational manager who can bring fresh thinking, strong leadership qualities and outstanding organisational skills to our growing business.
What We're Looking For
We're looking for an experienced operational leader who thrives in a fast-paced, field-oriented environment.
You will enjoy solving complex logistical challenges, developing people and creating high-performing teams. You'll be confident leading geographically dispersed employees, making sound operational decisions and building a culture of accountability, teamwork and continuous improvement.
If you're passionate about operational excellence and developing people, we'd love to hear from you.
Key Responsibilities
- Lead the day-to-day operational delivery of services across Scotland and the North of England.
- Plan and deploy labour resources to maximise efficiency, productivity and customer satisfaction.
- Allocate the appropriate team size, competency and skill mix to meet individual contract requirements.
- Work collaboratively with the Contracts Team to ensure contracts are effectively mobilised and delivered in accordance with agreed scope, programme and customer expectations.
- Lead, coach and develop Field Team Engineers, Technicians and Supervisors.
- Manage employee performance through coaching, objective setting, performance reviews and, where necessary, disciplinary and capability procedures.
- Support employee wellbeing whilst addressing attendance, behavioural and performance issues consistently, fairly and professionally.
- Oversee workforce competency, training, qualifications and succession planning.
- Manage workforce vetting, security clearances and customer-specific compliance requirements.
- Promoting a positive safety culture and leading safe behaviours.
- Monitor operational performance, resource utilisation, productivity and quality.
- Promote and embed the Company's TOFFEE Values and Guiding Principles.
- Manage and develop Assistant Service Managers supporting your role
Experience, Skills & Qualifications
Essential
- Proven experience leading geographically dispersed operational or field-based teams.
- Strong operational planning, logistics and workforce deployment experience.
- Demonstrable experience with people, managing employee performance and development.
- Strong organisational and problem-solving skills.
- Excellent communication and relationship-building skills.
- Commercial awareness.
- Advanced Microsoft Office skills, particularly Microsoft Excel.
Desirable
- Experience within utilities, infrastructure, engineering services, telecommunications, rail, logistics, construction, facilities management or other field-based operational environments.
- Experience overseeing Health & Safety within an operational environment.
- Experience managing security vetting or workforce compliance.
What We Offer
- Competitive salary, negotiable, depending on experience, capability, and suitability for the role. We recognise that every candidate brings different skills, experience, and leadership qualities. The starting salary will reflect the successful candidate's relevant experience, demonstrated capability, and overall fit.
- Permanent full-time position.
- Training and professional development.
- Supportive family-owned business with genuine career progression.
- Opportunity to play a pivotal leadership role within a growing business and help shape the future of our operational delivery.
Pay: £32,000.00-£42,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
