MAN Commercial Protection are looking for a Security officer to join our Control room and Mobile Response team at Head Office.
Shift pattern: Days, Nights and Weekends.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Payrate: £14.00ph
Main Responsibilities:
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Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
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Report writing/completing incident forms
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Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
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Ensure any health & safety or HR issues are escalated accordingly
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Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
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Comply with Mobile Patrol Unlocks/ Locks and Patrol schedules
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Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services and Man Commercial Protection control
The ideal candidate will:
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Be passionate about delivering excellent customer service
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Have experience of a workforce management system
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Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
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Have excellent communication skills
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Be able to work within a team as well as on their own and unsupervised
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Possess excellent communication and IT systems skills
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Can work under pressure whilst maintaining a positive attitude
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Have good time management skills
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Be able to work shift patterns and provide flexibility, where required
Qualifications and experience:
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Experience in the security industry would be advantageous but not essential
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Call centre / Helpdesk experience advantageous
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Experience using a time and attendance or workforce management system
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Knowledge of MS Office, Excel and Outlook advantage but not essential
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Experience of working on the telephones essential
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Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
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SIA DS and CCTV Licence are essential
Skills required.
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Competent computer skills with a good knowledge of computer systems.
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Excellent communication skills
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Ability to create comprehensive incident reports
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Ability to work independently and as part of a team
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A 5-year checkable work/education history is required
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Happy to help others attitude!
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Valid Full UK Driving Manual Driving Licence
Benefits:
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Full uniform supplied.
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Access to in-house training CCTV and First Aid
- Free International Professional Security Association (IPSA) membership
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Perks at Work High Street Discount Scheme
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Access to 24-hour counselling helpline through IPSA
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Access to 24-hour legal helpline through IPSA
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Double pay on Bank Holidays
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Full training provided
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Free parking
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Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
IND10
