Company Overview
Ashwell Home Care ServicesWhere care feels like family
At Ashwell Home Care Services, we believe great care starts with great people. We are a family led organisation built on kindness, trust, openness, and genuine human connection. We are looking for a compassionate and organised Care Coordinator who shares our values and wants to make a real difference in people’s lives every day.
This is more than a scheduling role. It is about supporting people, building relationships, and helping create exceptional care experiences for both our clients and our care teams.
About the Role
As a Care Coordinator, you will play a central role in ensuring our clients receive safe, high quality, person centred care while supporting our care staff to thrive. You will work closely with the Registered Manager, care team, clients, and families to coordinate care packages, manage rotas, respond to changing needs, and help maintain the warm, family feel that makes Ashwell different.
You will be someone who genuinely cares about people, communicates openly, stays calm under pressure, and enjoys finding solutions.
What You Will Be Doing
Coordinating Care
- Creating and managing care staff rotas efficiently and fairly
- Matching care staff to clients based on personality, needs, and continuity
- Responding quickly to changes in care needs, staffing, or emergencies
- Supporting smooth onboarding of new care packages
Supporting People
- Building positive relationships with clients, families, and care staff
- Being a friendly and reassuring point of contact
- Supporting care staff with day to day guidance and encouragement
- Helping maintain high morale and team wellbeing
Quality and Compliance
- Ensuring care visits are delivered safely and on time
- Monitoring electronic care records and identifying any concerns
- Helping ensure compliance with CQC standards and company policies
Communication and Teamwork
- Working collaboratively with the management team
- Maintaining accurate records and documentation
- Communicating openly and professionally with all stakeholders
- Promoting Ashwell’s culture, values, and standards at all times
What Matters Most to Us
We care more about your values and attitude than simply your background.
We are looking for someone who is:
- Caring and compassionate
- Organised and proactive
- Honest and open in communication
- Calm under pressure
- Trustworthy and dependable
- Ambitious to grow and improve
- Confident in making decisions while asking for support when needed
- Passionate about delivering outstanding care
Experience and Skills
Ideally, you will have:
- Experience within health and social care
- Experience in care coordination, scheduling, or administration preferred
- Good IT skills and confidence using digital systems
- Strong communication and problem solving skills
- Have planning experience
- A full UK driving licence is preferred however, we welcome applicants with transferable skills and the right values.
Why Join Ashwell?
- Family based organisation where people truly matter
- Supportive and inclusive workplace culture
- Disability Confident Employer
- Inclusive Leadership employer
- Opportunities for development and progression
- A team that values openness, fairness, and trust
- The chance to genuinely make a difference every day
Our Values
At Ashwell, our values guide everything we do:
- Fair – treating everyone with respect and equality
- Open – honest communication and transparency
- Caring – putting people at the heart of every decision
- Ambitious – always striving to improve
- Self Confident – empowering people to grow and lead
- Trusting – building strong relationships through reliability and integrity
If you want to be part of a care company where people feel valued, supported, and treated like family, we would love to hear from you.
Pay: From £26,300.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid training
Work Location: Hybrid remote in Malvern WR14 1JJ
