Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Duties:
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions
- Enter customer information and order details into the system accurately
- Maintain a high level of professionalism and phone etiquette at all times
- Communicate effectively with customers in English and Spanish (multilingual/bilingual skills preferred)
- Collaborate with other team members to ensure customer satisfaction
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
We offer competitive pay and benefits packages for our Customer Service Representatives. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team!
Job Types: Full-time, Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person
