New Tenancy & Exchange Coordinator
Ref: 179756
Salary: £30,024, p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
To manage mutual exchanges on behalf of the Council, including advising tenants throughout the process and determining eligibility. To support the process of signing up new tenancies and to provide cover as required. To play a significant role in establishing good relations between the Council and customers starting a new tenancy.
The successful candidate will demonstrate technical expertise in housing management, and the ability to manage complex operational activities. The role also requires effective stakeholder engagement, robust risk management, and a commitment to continuous improvement to safeguard residents, colleagues, and the wider community. You will take the lead on making sure mutual exchanges are dealt with fairly and in a timely manner.
What You'll Bring
- Be able to assess mutual exchange applications and carry out all necessary checks including an applicants’ previous conduct of tenancies
- To approve or reject mutual exchange applications in accordance with current legislation and Council policy.
- To keep abreast of changes in Government policy through liaison with managers and of evolving good practice in relation to mutual exchanges, and to recommend/implement change as required.
- To keep accurate records relating sign-ups and mutual exchanges, including equalities monitoring information.
- To arrange appointments and provide administrative support for sign-up of new tenancies from the Housing Register, including liaison with Housing Needs and Void teams, and Housing Benefit.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”.
You will be subject to an enhanced Disclosure and Barring Service Check
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
We reserve the right to close this vacancy early so early applications are encouraged.
For further information about the role, please contact Rachael Bell, Home Housing Manager [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 12 August 2026
Interview date: 20 August 2026
