Job Title: Recovery and Breakdown Control Room Operator Location: Head Office, CH433DU
Job Type: Night Time Shift Work
Salary: Competitive
Shift Pattern: Shift
About Us: Recovery North West is a leading provider of vehicle recovery and roadside assistance services across the UK. With a commitment to customer service and operational excellence, we support private motorists, fleet operators, and insurance companies with 24/7 breakdown assistance. We are currently seeking a Control Room Operator to join our fast-paced team and play a key role in coordinating vehicle recoveries and breakdown responses.
Key Responsibilities:
- Handle incoming calls from customers, roadside technicians, and third parties.
- Assess breakdown situations and dispatch recovery vehicles accordingly.
- Monitor ongoing jobs and communicate updates with relevant parties.
- Use GPS tracking and dispatch systems to manage resources efficiently.
- Maintain accurate logs of all calls and activities in line with company procedures.
- Provide excellent customer service in stressful or time-sensitive situations.
- Liaise with police, highways agencies, and other emergency services when needed.
Requirements:
- Previous experience in a control room, dispatch, logistics, or customer service role (preferred).
- Strong communication skills, both verbal and written.
- Ability to remain calm and make quick decisions under pressure.
- Comfortable using IT systems, dispatch software, and GPS tracking tools.
- Flexibility to work shifts, including nights, weekends, and public holidays.
- Knowledge of the vehicle recovery or breakdown industry is advantageous but not essential — full training provided.
What We Offer:
- Competitive salary
- Comprehensive training and ongoing support.
- Opportunities for career development within a growing company.
- Supportive team environment.
Pay: £14.00-£14.20 per hour
Work Location: In person
