Experienced Automotive Service Advisor / Receptionist
MAX Automotive Group Ltd – Oldbury, West Midlands
Job Type: Full-time, Permanent - Monday - Friday 8:00 - 17:00
Location: Unit 20 & 22, Springfield Industrial Estate, Manchester Street, Oldbury, B69 4HH
About MAX Automotive Group Ltd
Due to continued growth, MAX Automotive Group Ltd is looking for an experienced Automotive Service Advisor / Receptionist to join our team in Oldbury.
MAX Automotive Group Ltd is a growing multi-division automotive business providing maintenance, repair and engineering services across cars, vans, EV & hybrid vehicles, HGVs, trailers, plant and powered access equipment.
We are looking for someone who already understands how a busy automotive service reception operates and can confidently manage customers, bookings and workshop administration from day one.
IMPORTANT – PLEASE READ BEFORE APPLYING
This is not an entry-level position.
Applicants must have a proven track record working as a Service Advisor, Automotive Receptionist, Workshop Administrator or in a comparable customer-facing automotive role.
You must be able to demonstrate relevant experience at interview.
The Role
You will be one of the key links between our customers, technicians and workshop management team.
Your responsibilities will include:
- Answering incoming calls and dealing with customer enquiries
- Welcoming customers to the business
- Booking vehicles into the workshop
- Managing the workshop diary and customer appointments
- Creating and maintaining accurate job cards
- Understanding customers' vehicle concerns and recording them correctly
- Preparing estimates and quotations
- Contacting customers for repair authorisation
- Keeping customers informed throughout the repair process
- Liaising with technicians regarding diagnosis, repairs and additional work
- Professionally advising customers of additional maintenance identified during inspections
- Managing vehicle collection and handover
- Processing invoices and taking payments
- Dealing with fleet, account and third-party customers
- Managing emails and online enquiries
- Ordering/checking parts where required
- Maintaining accurate digital customer and vehicle records
- Handling customer concerns professionally
- Supporting the Workshop Controller and management team
- Helping ensure jobs progress through the workshop efficiently
Essential Experience
To be considered, you must have previous automotive experience and a proven track record within a busy service or workshop environment.
You should already be confident with:
- Automotive terminology and common vehicle repairs
- Service reception procedures
- Workshop bookings and diary management
- Job cards and workshop management systems
- Producing estimates
- Customer authorisation
- Invoicing
- Customer updates
- Liaising with technicians
- Managing multiple jobs simultaneously
- Dealing with difficult conversations and customer complaints
- Identifying and professionally presenting additional work
- Working to deadlines in a fast-moving environment
Experience within an independent garage, main dealership, commercial vehicle workshop, fleet maintenance business or similar automotive operation would be particularly relevant.
What We're Looking For
Beyond experience, we're looking for the right personality.
You will need to be:
✅ Extremely organised
✅ Confident and professional
✅ Excellent with customers
✅ Strong on the telephone
✅ Computer literate
✅ Commercially aware
✅ Calm under pressure
✅ Able to prioritise your workload
✅ Comfortable working in a busy workshop environment
✅ A strong communicator
✅ Reliable and punctual
✅ A genuine team player
✅ Proactive rather than waiting to be told what needs doing
We're looking for someone who takes ownership.
If a customer is waiting for an update, you'll find the answer.
If a job needs authorisation, you'll chase it.
If something isn't progressing, you'll want to know why.
Why Join MAX Automotive Group Ltd?
We're an ambitious, growing business with an expanding team and multiple specialist automotive divisions.
This isn't simply a reception desk position. You'll be joining an operation where there is genuine opportunity to take responsibility and progress as the company continues to develop.
We offer:
- Full-time permanent employment
- Competitive salary dependent on experience
- Established and growing automotive business
- Supportive management team
- Varied and fast-paced working environment
- Training and development
- Opportunities for progression
- Exposure to multiple areas of the automotive and fleet industry
MAX Automotive Group Ltd is also ISO 9001 Certified, HEVRA Approved and SERMI Approved, alongside further industry memberships and accreditations.
Pay: £12.75-£13.50 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
