Job Ref: FOC2359
Branch: City Hotel Derry
Location: City Hotel Derry, Londonderry
Salary/Benefits: Competitive salary
Contract type: Casual
Hours: Full Time
Shift pattern: Required to be fully flexible between the working hours of 7am - 11pm
Hours per week: 0
Posted date: 24/08/2026
Closing date: 24/09/2026
Who are we?
Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking.
What is in it for you?
- Employee of the Month / Employee of the Year
- Staff Rates – Accommodation / Rooms – Food Beverage Discounts
- Staff Training
- AXA Insurance Discounts
- Company Group Pension
- Reward Recognition incentives from Head of Department
- Free staff meals while on shift
- Use of hotels leisure centre
Role requirements
- Previous hotel systems exposure, however training will be provided
- Strong guest relation experience
- Have worked in a target and standards driven environment previously
- Have strong computer skills
- Excellent organisational skills
- The ability to plan, prioritise and build rapport with others
- Enjoys working as part of a team
- Ambitious and hard working
Responsibilities to include:
Efficient check in/out to all guests
Switchboard operating
Handling guest requests
Conversion of enquiries through effective telephone and sales techniques and the tailoring of packages to guest needs in a professional and efficient manner
Liaison with all departments to ensure a seamless guest experience including but not limited to front office, housekeeping and food and beverage.
Assign rooms according to hotels availability and guests requests
Understand and enforce hotel and company credit policies
Performing general office duties and administrative tasks
Promote Up-Selling within the department
Friendly, professional, customer-focused approach towards assisting guests throughout their journey providing a ‘wrap around’ customer care experience
What can you expect from us?
- A pleasant, welcoming working environment
- A small team where each member is valued, and their individual attributes developed and encouraged
- Training
- Opportunities for your personal development
A day in the life of…
As a hotel receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.
Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At The City Hotel Derry we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with City Hotel today. Your dream job awaits…
Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.
We have over 190 members of staff at the City Hotel Derry, and with that comes a wide variety of different career and employment opportunities ranging from student placements, to full time/part time permanent positions to holiday or seasonal jobs. Whether you are just starting out in your career or have previous skills and experience, regardless of your background, we want to hear from enthusiastic people with a positive can do attitude who want to ensure our guests enjoy their stay at the City Hotel Derry. It’s our policy to invest in people and as such we are constantly training and developing our staff to help promote within and increase effectiveness. We have numerous different departments in the hotel, with a wealth of exciting employment opportunities in a number of different disciplines. This includes food beverage; sales marketing; reception; administration; maintenance and housekeeping.
