The RSPCA Sheffield is a large, self-funding, animal rescue charity, which is affiliated with national RSPCA. Our mission is to ensure animals have a good life by caring for those in need, by advocating on behalf of the animals and by inspiring everyone to treat them with compassion and respect.
Are you practical, reliable and take pride in maintaining high standards in assistant the effective management of the day to day running and presentation of a Charity Retail Shop? We are looking for a flexible team player with a ‘can‑do’ attitude who enjoys varied work and understands the importance of keeping a busy shop, stocked, clean, safe and welcoming while meeting performance and financial targets.
Overall Purpose of the Post
- Support the shop manager in day-to-day operations, ensuring the store runs smoothly and efficiently
- Supervise and motivate volunteers, helping create a positive and productive team environment
- Maximise sales and donations by maintaining attractive displays, good stock rotation, and excellent customer service
- Handle cash, pricing, and basic financial tasks responsibly to meet fundraising targets
- Sort, price, and organise donated goods to ensure quality and appeal for customers
- Promote the charity’s mission by engaging with customers and encouraging community support
Role responsibilities
General Duties
- To provide a high-quality retail experience to all our customers and our community and to build and maintain relationships
- Maintain a flexible and proactive approach to daily tasks and shop priorities
- Demonstrate a positive attitude and take pride in the working environment
- Undertake any other duties reasonably requested by management which are commensurate with the role
- To make sure to have a ‘can-do’ attitude with a confident approach to problem solving and making decisions
- An ability to drive is desirable
- Must be flexible and a team player
- Will involve some weekend and evening work
- Cover other shops and online sales and when required
Leadership
- To promote the RSPCA Sheffield Animal Shelter, the shop, online sales in the local community
- To be an excellent role model and help create a positive environment so that all shop team members feel motivated and valued
- To promote excellent customer service and best practice to all members of the shop team
- To attend and actively participate in RSPCA Sheffield staff meetings, events and training
- To carry out daily admin and financial procedures (till operating, cash handing and banking) correctly in line with RSPCA Sheffield’s policies and procedures
- Work closely with the shop manager, shop staff and volunteers, and other personnel, cascading information as required and working collaboratively to ensure targets and objectives are successfully met
Shop Trading
- To create a warm and welcoming environment for customers, volunteers and colleagues
- To continually assist and support the shop’s performance by meeting or exceeding income targets. This includes the sale of donated stock, Gift Aid, and cash donations
- To operate the till, and cash/card handling
- To continually support in sourcing stock and cash donations and create community connections
- Responsible for safely sorting and storing stock and preparing items for display
- To support in actively recruiting volunteers
- To ensure that there is a consistent and adequate floor of stock that is rotated and priced in accordance with RSPCA Sheffield pricing policy
- To keep the shop safe, clean and fully merchandised with attractive window and stock displays reflecting trends and themes
- To move and sort large quantities of stock, which may regularly include lifting and carrying of donations, sometimes in confined or limited space
Cleaning Duties
- Carry out regular cleaning of the shop and non-public areas
- Safely use appropriate cleaning equipment, materials and products in line with training and health and safety guidance
- Promote a consistently clean and welcoming environment including outside the shop
Health and Safety
- Follow all health and safety procedures and contribute to maintaining a safe working environment
- Identify and report hazards, faults or unsafe conditions
- Participate in relevant training including manual handling and site safety
Job Type: Part-time
Pay: £12.71 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (required)
- Retail management: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
