IT Support Analyst (1st/2nd Line, Microsoft 365)
Orpington, Kent (Office Based)
Are you an IT graduate or early-career IT professional looking to build your skills in Microsoft 365, cloud technologies and business systems?
Faithorn Farrell Timms is looking for a motivated and customer-focused IT Support Analyst to join our growing team. This is an excellent opportunity for someone with around 1-3 years' experience, or a relevant placement year, who wants hands-on exposure to a wide range of technologies while being supported by an experienced IT team.
Unlike larger organisations where roles can be highly specialised, this position offers broad technical exposure across user support, Microsoft 365 administration, device management, projects and infrastructure. You'll have the opportunity to develop valuable skills and build a long-term career in IT.
This is a full-time office-based role at our Head Office in Orpington. You will also be required to travel occasionally to our offices in Potters Bar and Brighton, therefore a full UK driving licence and access to a vehicle are essential.
What You'll Be Doing
- Providing 1st and 2nd line support to users via phone, email, remote support and in person
- Supporting and administering Microsoft 365 technologies including Teams, SharePoint and Exchange Online
- Setting up user accounts, devices and permissions for new starters and leavers
- Diagnosing and resolving hardware, software and basic networking issues
- Assisting with device deployment and endpoint management
- Monitoring systems and escalating issues where appropriate
- Supporting IT projects, upgrades and continuous improvement initiatives
- Working closely with colleagues across the business to deliver excellent customer service
What We're Looking For
- Degree, HND or equivalent qualification in IT, Computer Science or a related subject, or equivalent commercial experience
- Around 1-3 years' experience in an IT support environment, including placements, internships or graduate roles
- Good understanding of Microsoft 365, Windows and general IT support principles
- Strong communication and customer service skills
- A proactive approach to problem solving and learning new technologies
- A genuine interest in Microsoft technologies, cloud services and business systems
- Ability to build positive working relationships with colleagues at all levels
- Full UK driving licence and access to a vehicle
What You'll Gain
This role is ideal for someone looking to develop towards a career as a:
- Microsoft 365 Administrator
- Systems Administrator
- Infrastructure Engineer
- IT Operations Analyst
You will gain practical experience in:
- Microsoft 365 Administration
- SharePoint Online
- Teams Administration
- Exchange Online
- Entra ID (Azure AD)
- Endpoint and Device Management
- IT Infrastructure Projects
- Security and Business Systems Support
What We Offer
- Ongoing training, mentoring and support from an experienced team
- Exposure to modern Microsoft cloud technologies
- Opportunity to develop technical skills through project work
- Friendly and supportive working environment
- Long-term career progression opportunities
- The chance to make a real impact within a growing professional services business
About Us
Faithorn Farrell Timms is an award-winning multi-disciplinary Building Surveying practice, recognised for excellence in the social housing and wider public sectors. We are proud of our reputation for delivering outstanding services, fostering innovation and building long-term client relationships.
Supporting over 100 employees across multiple offices, our IT team plays a vital role in enabling the business to deliver exceptional service to clients and communities throughout the UK.
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Sick pay
Application question(s):
- Do you have a car and able to drive?
Experience:
- IT Support : 1 year (required)
Location:
- Orpington, Greater London (preferred)
Willingness to travel:
Work Location: In person
